Please select the curriculum by the start year of studies and track.
Lähiopetus ja tentti 48 h
Itsenäinen opiskelu 80 h
Oppimismenetelminä on systemaattinen maistelu ja sen yhdistäminen teoreettisen tietoon. Onnistunut opiskelu edellyttää tiiviin tahdin vuoksi aiheisiin ennakkoon perehtymistä. (not translated)
Tuntityöskentelyn materiaali sekä muu ohjaajan ilmoittama ja jakama materiaali.
Kirjallisuus: hanki Haagan Matskusta/Haagan kirjastosta kirja Understanding Wines: Explaining Style and Quality
Lue siitä ennen luennolle tuloa päivän aiheet! (not translated)
Jouko Mykkänen
Haaga Campus
Finnish
16.01.2023 - 17.03.2023
Oppimispäiväkirjojen osioiden palautukset (3 kpl) kurssin aikana. Päivämäärät ilmoitettu Moodlessa. Soveltava tehtäävä tehdään kurssin lopuksi. (not translated)
02.01.2023 - 13.01.2023
Keskiviikkoisin 14.00 - 18.30 Viiniluokka Riedel A427
Viikko 1 Viinin maistelu; Viinin tyyliin, makuun ja hintaan vaikuttavat tekijät
Viikko 2 Chardonnay, Pinot Noir
Viikko 3 Cabernet Sauvognon, Merlot,
Viikko 4 Sauvignon Blanc, Syrah, Grenache
Viikko 5 Riesling, Loire, Alsace
Viikko 6 Italia, Espanja, Portugali
Viikko 7 edellinen jatkuu, Väkevät viinit
Viikko 8 Makeat viinit, Kuohuviinit (not translated)
15 - 40
Kurssin osaaminen osoitetaan a) maistelutentillä (20%) ja b) oppimispäiväkirjalla (60%) ja c) soveltavalla tehtävällä (20%) (not translated)
HOTEM Degree Programme in Hospitality, Tourism and Experience Management, HOTRA Degree Programme in Hotel and Restaurant Management, RUOKAT Degree Programme in Culinary Management
H-5
Restonomi
Kati Naumanen, Ulla Kuisma
Haaga Campus
English
16.01.2023 - 17.03.2023
02.01.2023 - 13.01.2023
15 - 30
HOTEM Degree Programme in Hospitality, Tourism and Experience Management, MATKA Degree Programme in Tourism Management
5 cr
H-5
Restonomi
Pekka Heikkilä
Haaga Campus
English
27.03.2023 - 19.05.2023
02.01.2023 - 24.03.2023
15 - 30
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Violeta Salonen
Violeta Salonen
Haaga Campus
English
24.10.2022 - 16.12.2022
02.06.2022 - 01.12.2022
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
5 cr
H-5
Restonomi
Aarni Tuomi, Violeta Salonen
Haaga Campus
English
13.02.2023 - 21.04.2023
02.01.2023 - 10.02.2023
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Kaupallinen toiminta ja kansainvälisyys
Contact hour learning:
- lecture
- independent work
- team work
Material provided on Moodle
Nina Niemi, Pekka Lampi
Industry visit and guest-lecture(s)
Haaga Campus
No exam
English
Analyzing of industry articles, reports and internal measurements
22.08.2022 - 16.12.2022
Team trend-assignment (20/100%)
Independent learning portfolio (40/100%)
Tool-kit for supervisors (40/100%)
You need 40 points or % to pass the course:
40-54 p. = grade 1, 55-66 p.= 2, 67-78 p.= 3, 79-90 p. = 4, 91-100 p. = 5.
13.06.2022 - 19.08.2022
According to Moodle
Work & Study
15 - 40
Team trend-assignment 20/100%)
Independent learning portfolio (40/100%)
Tool-kit for supervisors (40/100%)
You need 40 points or % to pass the course:
40-54 p. = grade 1, 55-66 p.= 2, 67-78 p.= 3, 79-90 p. = 4, 91-100 p. = 5.
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
This implementation is available only for Luminus students from Jordania.
Sonja Haaksluoto
Haaga Campus
English
19.10.2022 - 17.03.2023
15 - 30
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
5 cr
H-5
Restonomi
Online implementation.
Assignments during course.
Peer review of assignments.
Listed in Moodle.
Jussi Mertanen
No company contact needed.
Haaga Campus
No exams.
English
Marketing is studied as international phenomenon.
16.01.2023 - 17.03.2023
Assignments and peer reviews.
02.01.2023 - 13.01.2023
One period.
Contact teacher.
Feedback will be given throughout the course. The students are also given opportunities to discuss directly online with the teacher.
15 - 40
Assignments and peer reviews.
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
5 cr
H-5
Restonomi
This online material consists of two parts.
First is a section of two quick orientation assignments and seven lessons, each one of them containing sub-lessons, topics and the most important terminology of the digital marketing field. You can proceed through the lessons to the next lesson. There are quizzes which you must complete successfully in order to proceed to the next module. The minimum requirement to pass the course with the lowest grade is to complete this first part.
You can decide at what level you are aiming. You will write a marketing plan for a company you choose based on the lessons. The learning objective is to apply the learned concepts.
You have two options to discuss with the teacher if you have any questions. The times for online chat and Skype are given on Moodle. They are during the first weeks of the course. You will get online feedback for your written assignment.
Materials and online lessons on Moodle. The main book is:
Chaffey, Dave; Fiona Ellis-Chadwick:
Digital Marketing, strategy implementation and practice.
Published 2019-01
ISBN:9781292241586
Published by: PEARSON EDUCATION LIMITED.
Printed or e-book: PDF – Adobe DRM
Jussi Mertanen
Students will compile a digital marketing plan for a company they choose, either a company they know or a company of which they can easily find information online. Contacts to the company are not necessary. All the key concepts and areas discussed during the course can be applied directly to working life.
Haaga Campus
Exams are online based quizzes that can be completed according to the student´s own schedule. However to obtain good results certain recommendations are given when they should be completed in order to be able to finish the written assignment as well.
English
International materials are being used, and the whole course is in English.
27.03.2023 - 19.05.2023
Online lessons, essays, quizzes and a final digital marketing plan where the learned key concepts are applied.
02.01.2023 - 24.03.2023
This online course is 100% in English, please see the descriptions in English. (not translated)
The student can choose the level at which he/she is aiming. The assessment criteria explains the different requirements for different levels. By completing only the online lessons and quizzes the maximum grade is 2. By completing also the written assignments grades 3-5 can be obtained.
Feedback will be given throughout the course. The students are also given opportunities to discuss directly online with the teacher.
15 - 60
Scale 0-5.
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
5 cr
H-5
Kaupallinen toiminta ja kansainvälisyys
Virtual course
Virtual lessons and quizzes related to them
Additional assignments related to virtual lessons
Two optional Teams meetings with the teacher
Chaffey, Dave; Fiona Ellis-Chadwick:
Digital Marketing, strategy implementation, and practice.
Additional material can be found in Moodle
Päivi Penttilä
Assignments are related to some case company. Assignments can be done based on avaiable information without company contact.
Haaga Campus
No exams.
English
Digital marketing is an international phenomenon and it is studied as such.
24.10.2022 - 16.12.2022
Virtual lessons and quizzes related to them.
Written assignments.
13.06.2022 - 21.10.2022
One period.
Contact the teacher.
15 - 40
Online lessons
Assignments
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
5 cr
H-5
Restonomi
Lectures (both in person and online). In class exercises. Written assignments. Group projects and discussions.
Provided by lecturer
Wallace Reynolds
Business english ability and confidence achieved in the class translates 100 percent into a working environment.
Haaga Campus
Exam dates and re-exam possibilities are discussed in moodle.
English
The class is made up of students from various countries. Their interaction on projects and topics of discussion both contribute to an international atmosphere.
22.08.2022 - 14.10.2022
All learning assignments are clearly outlined in moodle.
13.06.2022 - 19.08.2022
Class schedule is in moodle.
Alternative learning methods are available.
15 - 40
Assessment methods are discussed in moodle.
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Violeta Salonen
Haaga Campus
English
27.03.2023 - 19.05.2023
02.01.2023 - 24.03.2023
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Laura Uusitalo
Pasila Campus
English
22.05.2023 - 18.08.2023
02.01.2023 - 19.05.2023
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
- contact sessions and homework
- individual assignments
- see details in Moodle
- course book:
Sonja Gehring & Sanni Heinzmann: Suomen mestari 1 (the newest edition), ISBN: 9789511334231, Finn Lectura, chapters 8 - 9
- other material available in Moodle
Laura Uusitalo
Pasila Campus
- final exam Tue 11.10.2022
- Re-exams:
If a student does not come to the final exam or does not pass it, there are two possibilities to re-take the exam.
The re-examination has to be taken within six months after the course has ended. The listening task cannot be retaken.
- If you decide to take the re-test in EXAM class, you are not allowed to use any supportive material there.
Finnish
multicultural student group
22.08.2022 - 14.10.2022
13.06.2022 - 19.08.2022
22 August - 14 October 2022,
Tuesdays 8:45 - 10:15 AND Thursdays 8:45 - 10:15 - 10:30 (Pasila PA/6213)
further details in Moodle
Recognising and validating prior learning (RPL)
If you have acquired the required competence in previous work tasks, recreational activities or on another course, you can show the competence with a demonstration and progress faster through your studies.
More information and instructions for RPL are available at MyNet.
15 - 40
final exam 60 %
continuous assessment: active participation in oral and written exercises in class and the assignments 40 %
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Laura Uusitalo
Pasila Campus
English
16.01.2023 - 17.03.2023
02.01.2023 - 13.01.2023
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
lähiopetus, yksilö- ja ryhmätehtävät (not translated)
jaetaan opetusjaksolla (not translated)
Laura Uusitalo
Opintojaksolla parannetaan opiskelijan työnhakutaitoja ja annetaan valmiuksia työskennellä oman alan tehtävissä suomeksi. (not translated)
Pasila Campus
katso kohta "Oppimistehtävät" (not translated)
Finnish
suomalaisen työkulttuurin pääpiirteitä (not translated)
27.03.2023 - 19.05.2023
kaksi itsenäisesti tehtävää oppimistehtävää: äänite (deadline 11.4.2023) ja video (deadline 9.5.2023)
ja kaksi valvottua oppimistehtävää: suullinen testi 28.4.2023 ja kirjallinen testi 17.5.2023 (not translated)
02.01.2023 - 24.03.2023
opetus Pasilan kampuksella keskiviikkoisin klo 14:00 - 15:45 ja perjantaisin kello 8:30 - 10:00 huoneessa PA/3002 (not translated)
15 - 40
jatkuva näyttö 20 %
itsenäiset oppimistehtävät 20 %
valvotut oppimistehtävät 60 % (not translated)
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Pekka Lampi
Haaga Campus
English
13.02.2023 - 21.04.2023
15 - 30
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Kaupallinen toiminta ja kansainvälisyys
Mona Eskola, Jaana Laaksonen, Pekka Lampi
Haaga Campus
English
13.02.2023 - 19.05.2023
02.01.2023 - 10.02.2023
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Kaupallinen toiminta ja kansainvälisyys
Anna-Liisa Aarti, Violeta Salonen
Haaga Campus
English
22.08.2022 - 19.05.2023
13.06.2022 - 19.08.2022
1 - 12
HOTRA Degree Programme in Hotel and Restaurant Management, HOTEM Degree Programme in Hospitality, Tourism and Experience Management, RUOKAT Degree Programme in Culinary Management, MATKA Degree Programme in Tourism Management
Restonomi
Markus Kauppinen
Haaga Campus
English
19.10.2022 - 17.03.2023
15 - 30
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
6 cr
H-5
Restonomi
Janne Jokinen
Haaga Campus
English
16.01.2023 - 17.03.2023
02.01.2023 - 13.01.2023
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Elin Andersson, Maarit Haukka
Haaga Campus
English
01.08.2022 - 19.08.2022
13.06.2022 - 29.07.2022
15 - 30
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Mia Tarhanen
Haaga Campus
English
22.08.2022 - 19.05.2023
13.06.2022 - 01.05.2023
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
5 cr
H-5
Restonomi
The learning goals of this module can be reached in the following ways:
a. Lectures and related assignments as full-time studies.
Wallace Reynolds, Outi Rekola
Cases-problem solving from working life situations. Possible visitors from internationally operating companies and HH affiliate schools from abroad.
Haaga Campus
English
The course is conducted in international classes in English. Possible visitors from internationally operating companies and HH affiliate schools from abroad.
27.03.2023 - 19.05.2023
Examination, peer performance evaluation inside teams, and a personal report on testing leadership/personality qualities.
02.01.2023 - 24.03.2023
Contact lessons in Period 4. / 2023
Exam and/or learning assignment(s); please, contact lectures.
15 - 40
Learning is assessed in a Team examination, peer performance evaluation inside teams, and in a personal report on testing leadership/personality qualities.
The module is evaluated on a scale excellent (5), very good (4), good (3), satisfactory (2), fair (1), fail (0). The assessment criteria is presented on a scale 1 - 3 - 5
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
E-learning lessons, e-materials and e-meetings
Individual and team assignments
Independent studies
The assessment of one’s own learning 1 h
All material used (on Moodle) and produced on-line
Articles and sources provided/suggested (check from Moodle)
Leading Virtual Teams https://haaga-helia.finna.fi/Record/3amk.88205 (2016)
Riikka Hynninen
Visiting experts from the industry (on-line/recorded webinar)
Case studies
Team participants (at least part of them) be active in working life
Haaga Campus
Moodle exam on key concepts and possibility of a re-exam once
English
Teams include exchange students and/or students working or studying abroad
24.10.2022 - 16.12.2022
13.06.2022 - 21.10.2022
Period 2
You will receive feedback from team members and lecturers during the course and also, in connection to evaluation.
In the virtual course, feedback is gathered to improve further execution of the course. Feedback from earlier execution of the Leading Virtual Teams LEA8RZ001 -courses has been used in developing the team task, the individual tasks and the peer evaluation of team members.
15 - 40
See above: Learning assignments 1-3 will be graded using a points distribution.
Week assignments max. 60 points
On-line exam max. 40 points
Maximum total is 100 points. Evaluation - grading:
Grade 5 = 90-100 pts
Grade 4 = 80-89 pts
Grade 3 = 70-79 pts
Grade 2 = 60-69 pts
Grade 1 = 50-59 pts
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
5 cr
H-5
Restonomi
Mirjami Willman, Thomas Kingelin
Haaga Campus
English
16.01.2023 - 19.05.2023
02.01.2023 - 13.01.2023
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Lectures and related assignments as full-time studies.
Material will be provided in class and on Moodle.
Nina Niemi, Thomas Kingelin, Pekka Heikkilä
International benchmarking cases and industry articles. Analyzing hospitality concepts and business models.
Haaga Campus
No exam
English
International benchmarking cases and industry articles
16.01.2023 - 19.05.2023
Both team/pair assignment and individual assignment.
02.01.2023 - 13.01.2023
To be found on Moodle
Work&Study
15 - 40
Feasibility study home assignment, 20 p.
Pricing and managing demand home assignment, 20 p.
Presentation of article, statistics or trends in class, 10 points
Assignment 1, 25 p.
Assignment 2, 25 p.
Evaluation table: 40-54 p. = 1, 55-66 p. = 2, 67-78 p. = 3, 79-90 p. = 4, 91-100 p. = 5.
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Mona Eskola, Pekka Lampi, Violeta Salonen
Haaga Campus
English
16.01.2023 - 19.05.2023
02.01.2023 - 13.01.2023
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Learning objectives
On successful completion of this course, the student:
- cultivates culture and climate of trust
- can take aesthetic and ethical leadership perspective into account when building services
- can proactively develop relationships and trust
- is able to work in diverse and cross-cultural environment
Contents
The course addresses the following topics:
Service Profit Chain
Organisational culture, service culture and service climate
Values, norms, rituals, myths and stories
Service interaction and service work
Enhancing e.g. trust and respect
Cultural diversity and culture of inclusion
Management and Leadership
Execution methods
Lectures, group activities, observation, self-directed learning
The number of learning hours is divided as follows:
36-hours of contact teaching and directed learning
98-hours of self-directed
Assessing one´s own learning is a compulsory part of the course.
Starting level and linkage with other courses
Recommended to be studied after the course Understanding Human Behavior in Hospitality.
All material presented or produced during classes.
Fischer, M. 2012. Linkages between employee and customer perceptions in business-to-business services – towards positively deviant performances, pages 21 – 60 and 125 – 154. Aalto University publication series.
Schein, E. 2010. 4th. Ed. Organizational Culture and Leadership. Jossey-Bass Business. Chapters, 1 – 14, pages 1 – 258.
Nina Vallin, Hanna Rinne
Haaga Campus
English
27.03.2023 - 19.05.2023
Assignment 1
Individual Weekly Assignment (30% of grade)
Introduced and discussed during each Thursday session
A discursive, maximum 150-word summary of the analyzed topic (= each week’s topic)
All weekly assignments have the same structure and the same deadlines: Following Mondays at midnight
You can attach one diagram/model/drawing to each submission
Your weekly summary should utilize the provided additional reading material alongside the lecture slides and discussion notes.
Assignment 2
Chatbot (group assignment, 70% of grade)
Your task as assignment 2 is to design a chatbot to manage its most routine internal and/or external service interactions
Your chatbot should embody company´s core values and rituals, promote stakeholder satisfaction, foster inclusiveness and build trust
Your deliverable has three parts:
1) Value proposition
2) UX/UI Design Brief
3) Example Decision Tree
Report target length: 3000 words (excluding references/appendices)
02.01.2023 - 24.03.2023
15 - 40
Assessment criteria
Assessment criteria - grade 1
The student describes some of the organizational culture approaches. S/he identifies cultural issues and their implications in the workplace.
Assessment criteria - grade 3
The student can demonstrate connections between organizational culture and service interaction. S/he can interpret some elements in organizational culture and understands the limitations of that approach. S/he can choose and construct suitable tactics for leadership in diverse and inclusive working communities. S/he recognizes ethical responsibilities of leadership.
Assessment criteria - grade 5
he student is able to compare different approaches to organizational cultures. S/he is able to point out different leadership approaches and their possible implications on culture and interaction. S/he can analyze the workplace context in order to support and enable fruitful service interaction.
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Anna Sarajas-Zino
Haaga Campus
Finnish
22.08.2022 - 16.12.2022
13.06.2022 - 30.11.2022
1 - 40
Kyseessä opiskelupaketti, Ei kontaktiopetusta. (not translated)
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
5 cr
H-5
Restonomi
Anna Sarajas-Zino
Haaga Campus
Finnish
16.01.2023 - 12.05.2023
13.06.2022 - 30.04.2023
1 - 40
Kyseessä opiskelupaketti, Ei kontaktiopetusta. (not translated)
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
5 cr
H-5
Restonomi
Päivi Mattsoff
Haaga Campus
Finnish
17.10.2022 - 21.10.2022
13.06.2022 - 14.10.2022
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management, HOTRA Degree Programme in Hotel and Restaurant Management, MATKA Degree Programme in Tourism Management, RUOKAT Degree Programme in Culinary Management
H-5
Restonomi
Teaching is based on contact lessons (starting from calendar week 3): 48 contact hours, 87 hours independent study.
Schmidgall, R. 2009 (or later). Hospitality Industry Managerial Accounting. Educational Institute of the American Hotel & Motel Association, USA. Chapters: 6-9 and 10
Other study material in Moodle
Pekka Heikkilä
Students are encouraged to actively present their own thoughts and knowledge from their working
experiences . All the assignments are working life related and based on practical cases.
Haaga Campus
Four home-assignments during the course will include practical cases related to studied topics and will be done using excel. Students who do not return home assignments by given dead line will be removed from the course.
English
International reporting standards of the hospitality industry are applied in assignments.
16.01.2023 - 17.03.2023
Four individual home assignments will be given during the lessons.
02.01.2023 - 13.01.2023
Weeks 1 and 2: Approach to budgeting and forecasting sales
Weeks 3 and 4: Basic cost concepts and Cost-Volume-Profit analysis
Weeks 5 and 6: Operational budgeting and Variance Analysis
Weeks 7 and 8: Cash budgeting and Forecasted Balance Sheet
RPL (Recognition of Prior Learning): procedure is to be discussed individually with the teacher.
Based on feedback, the learning method is to make assignments based on practical industry cases.
15 - 40
Participation in classroom teaching and exercises
Home assignments 100%, made by Excel showing:
Student´s skills to produce forecasts and use hospitality KPIs (Key Performance Indicators)
Student´s skills to apply CVP technique in solving managerial accounting problems,
Student´s skills to apply operational and cash budgets included in course contents and handle them as management tools
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Teaching is based on contact lessons (starting from calendar week 34): Tuesdays at 11,30-13,45 (L409) and Thursdays at 11,30-13,45 (L409), 48 contact hours, 87 hours independent study.
Schmidgall, R. 2009 (or later). Hospitality Industry Managerial Accounting. Educational Institute of the American Hotel & Motel Association, USA. Chapters: 6-9 and 10
Other study material in Moodle
Pekka Heikkilä
Students are encouraged to actively present their own thoughts and knowledge from their working
experiences . All the assignments are working life related and based on practical cases.
Haaga Campus
Four home-assignments during the course will include practical cases related to studied topics and will be done using excel. Students who do not return home assignments by given dead line will be removed from the course.
English
International reporting standards of the hospitality industry are applied in assignments.
22.08.2022 - 14.10.2022
Four individual home assignments will be given during the lessons.
13.06.2022 - 19.08.2022
Weeks 1 and 2: Approach to budgeting and forecasting sales
Weeks 3 and 4: Basic cost concepts and Cost-Volume-Profit analysis
Weeks 5 and 6: Operational budgeting and Variance Analysis
Weeks 7 and 8: Cash budgeting and Forecasted Balance Sheet
RPL (Recognition of Prior Learning): procedure is to be discussed individually with the teacher.
Based on feedback, the learning method is to make assignments based on practical industry cases.
15 - 40
Participation in classroom teaching and exercises
Home assignments 100%, made by Excel showing:
Student´s skills to produce forecasts and use hospitality KPIs (Key Performance Indicators)
Student´s skills to apply CVP technique in solving managerial accounting problems,
Student´s skills to apply operational and cash budgets included in course contents and handle them as management tools
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Learning methods
The learning goals of this module can be reached in the following ways:
a. In this module, three main learning methods are used: (1) contact teaching; (2) directed learning; and (3) self-directed learning.
Moodle-material
Taina Pallonen
Working life connections
Students will take part in a lecture a local community member and graduate of Haaga-Helia.
Haaga Campus
English
In this module, it is ensured that the learning activities include a global/international perspective. The Facilitator(s) infuses international elements into the learning content and international resources are used in the module readings. The teaching and learning methods used are appropriate to a culturally diverse student population.
24.10.2022 - 16.12.2022
Learning exercises and assignments in the Moodle
13.06.2022 - 21.10.2022
15 - 40
Assessment: Pass/fail
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Taina Pallonen
Haaga Campus
English
24.10.2022 - 16.12.2022
13.06.2022 - 21.10.2022
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Taina Pallonen
Haaga Campus
English
27.03.2023 - 19.05.2023
02.01.2023 - 24.03.2023
15 - 30
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Contact teaching and team-work/individual work at school.
Indpendent reading
Team-work
Course material:
Tranter, K., Stuart-Hill, T. & Parker, J. 2008. An Introduction to Revenue Management for the Hospitality Industry. Published in print and as e-publication. Emphasis on chapters 1, 3, 4, 5, 6, 7, 8 and 9. Also found in the library in print version (10 books)
Articles and publications provided during the course.
Anna-Liisa Aarti, Pekka Heikkilä
Benchmarking and case studies
STR reports
Haaga Campus
According to set-up in Moodle
English
Benchmarking
27.03.2023 - 19.05.2023
Exam of calculations (30 points)
Midterm Quiz, (20 points)
Course assignment (50 points)
Total 100 points
02.01.2023 - 24.03.2023
According to set-up in Moodle
Work&Study
15 - 40
Evaluation table: 40-54 p. = 1, 55-66 p. = 2, 67-78 p. = 3, 79-90 p. = 4, 91-100 p. = 5.
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Contact teaching and team-work/individual work in Zoom.
Indpendent reading
Team-work
Course material:
Tranter, K., Stuart-Hill, T. & Parker, J. 2008. An Introduction to Revenue Management for the Hospitality Industry. Published in print and as e-publication. Emphasis on chapters 1, 3, 4, 5, 6, 7, 8 and 9. Also found in the library in print version (10 books)
Articles and publications provided during the course.
Anna-Liisa Aarti, Pekka Heikkilä
Benchmarking and case studies
STR reports
Haaga Campus
Midterm Quiz, have to be made by Novenmber 25th 2022 (20 points)
English
Benchmarking
24.10.2022 - 16.12.2022
Exam of calculations (30 points)
Course assignment (50 points)
13.06.2022 - 21.10.2022
According to set-up in Moodle
Work&Study
15 - 40
Evaluation table: 40-54 p. = 1, 55-66 p. = 2, 67-78 p. = 3, 79-90 p. = 4, 91-100 p. = 5.
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
The course is to be studied independently. The student participates in one large or several smaller professional occasions and events either as a student or as an organizer / content producer. The student is responsible for keeping track of each event and hours and reflecting upon experiences gained.
(Please note Taina Pallonen is the contact person for HOTEM students)
according to the event
Taina Pallonen
no exams
Finnish
22.08.2022 - 16.12.2022
The report must be written according to the Haaga-Helia “Guidelines for preparing written assignments”. The report must be returned in Moodle.
13.06.2022 - 19.08.2022
nonstop;
your course will be marked in 3 weeks after you have returned your report
1 - 100
Based on the student’s report the course is evaluated as pass/fail. You may be asked to complete your report. 27 h of work equals one study credit. 1 hour is for writing the report. The maximum amount of credits is 5 ECTS. See spesific instructions in Moodle.
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
1 cr
H-5
Kielijelppi
Kielikompassi
sekä luentomateriaali (not translated)
Päivi Mattsoff
Haaga Campus
Keskiviikko, 4.12. klo 8.15 – 10.45, L403
Yhteisöllinen tentti, opetusaika 15 minuuttia
1 Puheviestintä (myös: puheviestintäosaaminen ja -taidot)
2 Esiintyminen (myös: esiintymisjännitys)
3 Ryhmä ja ryhmäviestintä
4 Neuvottelu (not translated)
Finnish
24.10.2022 - 16.12.2022
13.06.2022 - 21.10.2022
Aikataulu ja summittainen tuntisuunnitelma
Keskiviikko 23.10. klo 8.00 – 10.45, L403
Moduulin osaamistavoitteet ja toiminta, puheviestinnän perusteita, esimiesviestintä, asiakaspalveluviestintä, vakuuttavuus, viestijäkuva
Kirjoita noin yhden sivun mittainen pohdinta omasta viestijäkuvastasi ja palauta Moodleen viimeistään 30.10.
Keskiviikko 30.10. klo 8.15 – 10.45, L403
Ensivaikutelma (sanat, eleet ja ilmeet, ääni)
Havainnollistaminen
Harjoitus 1: Valmistaudu esittelemään itsesi ja havainnollista esitystäsi PowerPointilla. Esittäytymisen pituus on 2 minuuttia.
Keskiviikko 6.11 klo 8.15 – 10.45, L403
Vaikuttaminen, puheenvuorot ja palaute
Harjoitus 2: Valmistaudu pitämään viiden minuutin puheenvuoro, jonka tavoitteena on innostaa meitä matkustamaan kotipaikkakunnallesi. Kohderyhmänä on ryhmäläisesi ja opettaja. Havainnollista, mutta pakko ei ole käyttää PP:tä.
Harjoitus 3: Palautteen antamisen harjoittelua
Keskiviikko 13.11. klo 8.15- 10.45, L403
Vaikuttaminen, puheenvuorot ja palaute
Harjoitus 2: Valmistaudu pitämään viiden minuutin puheenvuoro, jonka tavoitteena on innostaa meitä matkustamaan kotipaikkakunnallesi. Kohderyhmänä on ryhmäläisesi ja opettaja. Havainnollista, mutta pakko ei ole käyttää PP:tä.
Harjoitus 3: Palautteen antamisen harjoittelua
Keskiviikko 20.11. klo 8.15 – 10.45, L403
Vaikuttaminen, puheenvuorot ja palaute
Spontaanit puheenvuorot
Ex-tempore-, rakennemallipuheenvuoroja
Harjoitus 4: Ei ennakkovalmistautumista kotona
Harjoitus 5: Palaute
Keskiviikko 27.11. klo 8.15 – 10.45, L403
Ryhmäviestintä
Ensivaikutelma, kuunteleminen, asianajo, argumentointi
Keskiviikko 4.12. klo 8.15 – 10.45, L403
Yhteisöllinen tentti, opetusaika 15 minuuttia
1 Puheviestintä (myös: puheviestintäosaaminen ja -taidot)
2 Esiintyminen (myös: esiintymisjännitys)
3 Ryhmä ja ryhmäviestintä
4 Neuvottelu (not translated)
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
This course offers a hands-on opportunity for bachelor students to
experience the practice of qualitative research. It will address the
nature of qualitative research in hospitality, with ample opportunities
to discuss the implications of the choices made in designing,
implementing and reporting on the findings of a ‘mock’ or ‘real’
project. It is designed to help students to develop skills to collect
qualitative data during dissertation projects. In this module, it is
ensured that the learning activities include a global/international
perspective. The Facilitator(s) infuses international elements into the
learning content and international resources are used in the module
readings. The teaching and learning methods used are appropriate to a
culturally diverse student population.
At the end of the module/unit the learner will have
acquired the responsibility and autonomy to:
a) Manage a qualitative research project and the team’s performance;
b) Be responsible for own study and working within a project;
c) Ensure the exercising of ethical and social principles within the
hospitality industry;
a) Carson, D. J., Gilmore, A., Perry, C., and Gronhaug, K.
(2001). Qualitative Marketing Research. London, UK:
SAGE Publications.
b) Creswell, J. W. (2013). 3rd ed. Qualitative Inquiry and
Research Design: Choosing Among Five Traditions.
Thousand Oaks, CA, USA: SAGE Publications.
c) Creswell, J. W. (2014). 4th ed. Research Design:
Qualitative, Quantitative, and Mixed Methods
Approaches. London, UK: SAGE Publications.
d) Denzin, N. K. & Lincoln, Y. S. 2017. The SAGE
Handbook of Qualitative Research. 5th Edition. London,
UK: SAGE Publications.
e) Hine, D., & Carson, D. (Eds.). (2007). Innovative
Methodologies in Enterprise Research. Cheltenham, UK:
Edward Elgar.
Mona Eskola, Vesa Heikkinen
Haaga Campus
English
13.02.2023 - 21.04.2023
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
2 cr
H-5
Kaupallinen toiminta ja kansainvälisyys
The learning goals of this module can be reached in the following ways:
Attending lectures in Zoom and in class and completing the related assignments as full-time studies
Assessing one’s own learning is a compulsory part of the module
The course is delivered and coordinated by Kristiina Adamsson (kristiina.adamsson@haaga-helia.fi) and Aarni Tuomi (aarni.tuomi@haaga-helia.fi)
• Saunders, M., Lewis, P. & Thornhill, A. 2016. Research methods for business students. 7th ed. Harlow, Pearson Education.
• LAB8. Toolkit 42. URL: https://www.haaga-helia.fi/fi/tool-factory#toolbox /. Accessed 24th of April 2021.
• Other material provided by the teachers.
Mirjami Willman, Kristiina Adamsson
Development work of co-operating with students’ place of employment or other company/organization operating in the business to meet the learning objectives.
Haaga Campus
English
The course is conducted in HOTEM-programmes with a mix of international students and exchange students. International library databases are utilized and where possible international guest lecturers are invited.
24.10.2022 - 16.12.2022
The course has three mandatory assignments:
1) Ideation and innovation method presentation in groups (pass/fail), deadline Thu 30th of October, presentations 31st of Oct
2) Creating Food Tourism routes/trails for Hungry for Finland in groups (70% of the grade), the final deadline 13rd of Dec, it includes also other minor deadlines:
• Research plan 3rd of Nov at 11.00
• Theoretical framework 7th of Nov at 13.00
• Preliminary food tourism route 23rd of Nov at 12.00
• Draft version of the whole report 28th of Nov at 11.00
3) Individual exam (30% of the grade), Exam in the Moodle, Zoom, on 1st of Dec at 11-12.00
In addition, Zoom sessions and classroom teaching include different kind of activities and tasks which will not be assessed but has deadlines. Also some voluntary homework is given.
13.06.2022 - 21.10.2022
We have both classroom teaching (classroom G306, Fazer) and Zooms (link in Moodle)
Mondays 14–16.45
Thursdays 11.15–13.45
Preliminary timetable
Mon 24.10 G306 Kick off and introduction of the course
Orientation to research and development
Food tourism in Finland
Introducing the course assignment by Hungry for Finland project: Creating Food Tourism Route in Finland
Introducing the assignment concerning library resources (deadline 26.10.)
Introducing the ideation, innovation and development methods assignment (deadline 30.10)
Thu 27.10 G306 Literature search and library sources, theoretical framework
Guest speaker: Mrs Katri Hollo from Haaga library services
Introduction for research plan assignment
Mon 31.10. G306 Ideation, innovation and development methods
Ideation, innovation and development methods assignment (deadline 30.10.)
Student teams’ presentations of ideation, innovation or development method
Guest speaker
Research planning
Thu 3.11. Zoom Presentations of research plans & ethical issues in RDI
Deadline for the Research plan at 11.00., feedback during the Zoom-session
Start writing the theoretical background for your report.
Mon 7.11. Zoom & Thu 10.11. G306 Qualitative research methods: interviews and observation
Deadline for Theoretical background on Mon 7.10. at 13.00
Feedback during the Zoom-session
Start planning interviews.
Mon 14.11 & Thu 17.11. Independent teamwork: data collecting week, interviews,
observation, start creating the routes
Deadline for the interview guide, you’ll need it while doing interviews
Mon 21.11. G306 & Thu 24.11. G306 Quantitative research methods & Webropol
Deadline for the preliminary food tourism route 23.11. at 12.00
Mon 28.11. G306 Data analyzing, reporting, visualization & infographics
Deadline for “draft reports”, 28.11. at 14.00, feedback during the classroom session
Thu 1.12. Zoom Exam. Independent teamwork, creating presentations
Mon 5.12. G306 The Food tourism route carnival
Students’ presentations of the end results: the routes
Thu 8.12. Zoom Thesis in Haaga-Helia
Guest speakers, Mrs Violeta Salonen and Mrs Riina Iloranta: Thesis process in Haaga-Helia, how do I get started with my thesis?
Ideating own thesis topic
Mon 12.12 G306 Finalizing reports -guiding
15 - 30
Successful completion of the module is evaluated on a scale of 1 to 5. The assessment criteria is presented on a scale 1 - 3 - 5.
Grade 1
Student is able to search for sources of information needed for development and research. She/he can write a research and development plan. Student identifies different research methods and ethical issues related to research activities.
Grade 3
Student is able to choose and use suitable methods for obtaining research material and working life information. She/he can analyze data material and justify his / her choices. Student is able to describe one's own research process and concrete development proposals.
Grade 5
Student can critically evaluate the reliability of data, analyzes and research. She/he apply ethical principles in his/her research and development work. Student is able to evaluate development proposals and their implementation in working life.
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
The learning goals of this module can be reached in the following ways:
Attending lectures in Zoom and in class and completing the related assignments as full-time studies
Assessing one’s own learning is a compulsory part of the module
The course is delivered and coordinated by Kristiina Adamsson (kristiina.adamsson@haaga-helia.fi) and Mirjami Willman (mirjami.willman@haaga-helia.fi)
Course book:
Moilanen, T., Ojasalo, K. & Ritalahti, J. 2022. Methods for development work: New kinds of competencies in business operations. Helsinki.
Available also as a electronic book: https://haaga-helia.finna.fi/Record/3amk.298449
LAB8. Toolkit 42. URL: https://www.haaga-helia.fi/fi/tool-factory#toolbox /. Accessed 24th of April 2021.
Other material provided by the teachers.
Mirjami Willman, Kristiina Adamsson
Development work of co-operating with students’ place of employment or other company/organization operating in the business to meet the learning objectives.
Haaga Campus
English
The course is conducted in HOTEM-programmes with a mix of international students and exchange students. International library databases are utilized and where possible international guest lecturers are invited.
16.01.2023 - 17.03.2023
The course has three mandatory assignments:
1) Ideation and innovation method presentation in groups (pass/fail), deadline 22.1., presentations 23.1.
2) Creating Food Tourism routes/trails for Hungry for Finland in groups (70% of the grade), the final deadline , it includes also other minor deadlines for:
• Research plan
• Theoretical framework
• Preliminary food tourism route
• Draft version of the whole report
3) Individual exam (30% of the grade), Exam in the Moodle, Zoom, on 1.3.
In addition, Zoom sessions and classroom teaching include different kind of activities and tasks which will not be assessed but has deadlines. Also some voluntary homework is given.
02.01.2023 - 13.01.2023
We have both classroom teaching (classroom G315, Sokos Hotels) and Zooms (link in the Moodle)
Mondays 11.15–13.45
Wednesdays 11.15–13.45
Preliminary timetable
Mon 16.1 G315 Kick off and introduction of the course
Orientation to research and development
Food tourism in Finland
Introducing the course assignment by Hungry for Finland project: Creating Food Tourism Route in Finland
Introducing the assignment concerning library resources (deadline 18.1.)
Introducing the ideation, innovation and development methods assignment (deadline 23.1)
Wed 18.1. G315 Literature search and library sources, theoretical framework
Guest speaker: Mrs Katri Hollo from Haaga library services
Introduction for research plan assignment
Mon 23.1. G315 Ideation, innovation and development methods
Ideation, innovation and development methods assignment (deadline 23.1.)
Student teams’ presentations of ideation, innovation or development method
Research planning
Wed 25.1. Zoom Presentations of research plans & ethical issues in RDI
Deadline for the Research plan at 11.00., feedback during the Zoom-session
Start writing the theoretical background for your report.
Mon 30.1. Zoom & Wed 1.2. G315
Qualitative research methods: interviews and observation
Deadline for Theoretical background on Mon 30.1. at 13.00
Feedback during the Zoom-session
Start planning interviews.
Mon 6.2 & Wed 8.2. Independent teamwork: data collecting week, interviews,
observation, start creating the routes
Deadline for the interview guide, you’ll need it while doing interviews
Mon 13.2. G315 & Wed 15.2. G315 Quantitative research methods & Webropol
Deadline for the preliminary food tourism route 13.2. at 11.00
20–24.2 Winter break
Mon 27.2. G315 Data analyzing, reporting, visualization & infographics
Deadline for “draft reports”, 27.2. at 11.00, feedback during the classroom session
Wed 1.3. Zoom Thesis in Haaga-Helia, Exam, independently creating presentations
Guest speakers, Mrs Violeta Salonen: Thesis process in Haaga-Helia, how do I get started with my thesis?
Thesis presentation by colleague student
Ideating own thesis topic
Mon 6.3. G315 The Food tourism route carnival
Students’ presentations of the end results: the routes
Mon 8.3 G315 Finalizing reports in class -guiding
15 - 30
Successful completion of the module is evaluated on a scale of 1 to 5. The assessment criteria is presented on a scale 1 - 3 - 5.
Grade 1
Student is able to search for sources of information needed for development and research. She/he can write a research and development plan. Student identifies different research methods and ethical issues related to research activities.
Grade 3
Student is able to choose and use suitable methods for obtaining research material and working life information. She/he can analyze data material and justify his / her choices. Student is able to describe one's own research process and concrete development proposals.
Grade 5
Student can critically evaluate the reliability of data, analyzes and research. She/he apply ethical principles in his/her research and development work. Student is able to evaluate development proposals and their implementation in working life.
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
materiaalit saatavilla oppimisalustalla (not translated)
Mia Tarhanen
soveltavia tehtäviä ja yritysesimerkkejä (not translated)
Haaga Campus
ei tenttejä
tehtäviä ei voi uusia tai korottaa (not translated)
Finnish
22.08.2022 - 19.05.2023
esseetyyppisiä tehtäviä
soveltavia tehtäviä, kuten keskusteluja ja miellekarttoja
monivalintatehtäviä (not translated)
13.06.2022 - 01.05.2023
non-stop syksy- ja kevätperiodin ajan
kesätoteutus erikseen (not translated)
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
5 cr
H-5
Restonomi
Independent online-learning. Non-stop course.
Available on the e-learning platform
Mia Tarhanen
Haaga Campus
No exams, only individual assignments.
English
International approach
22.08.2022 - 19.05.2023
Two essay -type of assignments
Two multiple choice tasks
One learning cafe assignment
13.06.2022 - 26.05.2023
Nonstop: autumn and spring periods.
15 - 40
Written feedback for essay-type of assignments
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
3 cr
H-5
Restonomi
Katriina Kolu
Haaga Campus
Finnish
20.03.2023 - 24.03.2023
02.01.2023 - 17.03.2023
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management, HOTRA Degree Programme in Hotel and Restaurant Management, MATKA Degree Programme in Tourism Management, RUOKAT Degree Programme in Culinary Management
2 cr
H-5
Restonomi
Jouko Mykkänen
Haaga Campus
Finnish
16.01.2023 - 17.03.2023
02.01.2023 - 13.01.2023
15 - 35
HOTRA Degree Programme in Hotel and Restaurant Management, HOTEM Degree Programme in Hospitality, Tourism and Experience Management, RUOKAT Degree Programme in Culinary Management, MATKA Degree Programme in Tourism Management
H-5
Restonomi
This is a virtual course and therefore it has no teaching sessions. Thus, it is suitable for students who prefer independent studies.
No previous studies needed and no binding connections to other courses.
Contents • Participative strategy process • Analyzing external environment • Creating competitive advantage with people • Strategic human resource management • HRM processes • Managing Performance • Enhancing organizational engagement
Andersen, T. J. 2013 Short Introduction to Strategic Management. Cambridge University Press
All material available on-line and appointed in Moodle.
Eija Kjelin
Haaga Campus
Only on-line assignments and exams.
English
22.08.2022 - 14.10.2022
Essays, definitions and multiple choice exams.
13.06.2022 - 19.08.2022
Weekly assignments.
The course is supposed to start in August 2022 and finalized in October 2022.
15 - 40
Assessment
The course is evaluated on a scale excellent (5), very good (4), good (3), satisfactory (2), fair (1), fail (0). The assessment criteria is presented on a scale 1 - 3 - 5.
Grade 1 The student knows core strategy concepts and the phases of a strategy process. S/he recognizes the nature of industry in hospitality and tourism. S/he is able to describe the main processes in HRM and identifies the roles and objectives of a line manager both in strategy work and in HRM. S/he knows different ways and situations to engage employees.
Grade 3 The student can explain the principles and phases both in a participatory and in a rational strategy process. S/he applies the core strategy concepts and is able to use some analysis methods in detecting trends and changes in industry environment. S/he can explain how employee engagement is reached and the meaning of it in strategy work. S/he can identify various linkages between business strategy and the HRM practices.
Grade 5 The student can evaluate different strategic choices and offer development proposals in company strategies and their implementation practices in relation to analysis of industry environment. Furthermore, s/he can evaluate HR processes and practices and how well they are vertically and horizontally aligned. S/he reflects the various ways of engaging people. Based on those notions, s/he can make justified development proposals. S/he can from various viewpoints explain the criteria of strategic HRM.
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
5 cr
H-5
Restonomi
Lectures and related assignments
Participation in working life project
Learning assignment
Moodle page
Lecture materials
Terhi Oksanen-Alén, Sakari Ketolainen
Project with commissioner
Guest lecturer
Haaga Campus
-
English
The course is conducted in HOTEM-program with a mix of international students and exchange students
22.08.2022 - 14.09.2022
Reflection of own learning
Project assignment
13.06.2022 - 19.08.2022
Contact lessons on Tuesday's 11.00-13.45
Starting 23.8.2022
-
Project groups get feedback from commissioner
15 - 40
Individual assignment 25%
Project assginment 75%
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
2 cr
3 cr
H-5
Restonomi
Arja Aktan-Helminen
Haaga Campus
Finnish
24.10.2022 - 16.12.2022
13.06.2022 - 21.10.2022
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Anna Sarajas-Zino
Haaga Campus
Finnish
27.03.2023 - 19.05.2023
02.01.2023 - 24.03.2023
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
• Lectures
• Assignments
• Personal guidance
• Individual working
Full time studies: weekly contact lessons, approximately 16 hours within 8 weeks
Thesis page on MyNet
Handouts in Moodle
Riina Iloranta, Violeta Salonen
Students are strongly encouraged to find a commissioning organization that has a need for an RDI project as part of their organizational process or service development.
The thesis project supports student’s professional development.
Haaga Campus
Online exam in Moodle during the course
English
International sources are used in the thesis.
Commissioning party may be an international company or an organization.
24.10.2022 - 16.12.2022
Thesis subject plan
Pre-test for the thesis process
Thesis outline
Thesis assessment assignment
13.06.2022 - 21.10.2022
Starting level and linkage with other courses:
The thesis phase 1 is studied after the module Research and innovation methods
a. Full time studies: weekly contact lessons, approximately 16 hours within 8 weeks
15 - 40
To pass the module all assignments (inc. thesis outline) must be submitted and approved.
Thesis ouline is uploaded in Konto and a thesis supervisor has approved it.
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
5 cr
H-5
Restonomi
This implementation is for HOTEM- students only
Riina Iloranta, Violeta Salonen
Haaga Campus
English
22.08.2022 - 14.10.2022
13.06.2022 - 19.08.2022
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
5 cr
H-5
Restonomi
This implementation is for HOTEM- students only
Riina Iloranta, Violeta Salonen
Haaga Campus
English
16.01.2023 - 17.03.2023
02.01.2023 - 13.01.2023
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
This implementation is for HOTEM- students only
Riina Iloranta, Violeta Salonen
Haaga Campus
English
27.03.2023 - 19.05.2023
02.01.2023 - 24.03.2023
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Taina Pallonen
Haaga Campus
English
22.08.2022 - 19.05.2023
13.06.2022 - 19.08.2022
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Taina Pallonen
Haaga Campus
English
22.08.2022 - 19.05.2023
13.06.2022 - 19.08.2022
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Taina Pallonen
Haaga Campus
English
22.08.2022 - 19.05.2023
13.06.2022 - 19.08.2022
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Taina Pallonen
Haaga Campus
English
22.08.2022 - 19.05.2023
13.06.2022 - 19.08.2022
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Taina Pallonen
Haaga Campus
English
22.08.2022 - 19.05.2023
13.06.2022 - 19.08.2022
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Taina Pallonen
Haaga Campus
English
22.08.2022 - 19.05.2023
13.06.2022 - 19.08.2022
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Taina Pallonen
Haaga Campus
English
22.08.2022 - 19.05.2023
13.06.2022 - 19.08.2022
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
Jouko Mykkänen
Haaga Campus
English
27.03.2023 - 19.05.2023
02.01.2023 - 24.03.2023
15 - 40
HOTEM Degree Programme in Hospitality, Tourism and Experience Management
H-5
Restonomi
There is no implementations attached to this degree programme.
Bachelor of Hospitality Management and the Finnish title of restonomi (AMK)
Act of Polytechnics 932/2014 25 §
Before applying see the admission criteria at Studyinfo
210 ECTS, 3,5 years
See Haaga-Helia's general arrangements for the accreditation here Recognition of learning
Full-time day programme
English
Act of Polytechnics 932/2014 25 §
Before applying see the admission criteria at Studyinfo
See Degree Regulations >>
See Assessment Process >>
The degree programme in Hospitality, Tourism and Experience Management provides students competency in the field of tourism, catering and domestic services. Hospitality, tourism and experience (elämys in Finnish; upplevelse in Swedish) are some of the world’s most dynamic and leading socio-economic sectors. Examples of experiences are cultural events, music festivals, sport activities, art performances, and social celebrations. The overall objective of the programme is to provide hospitality, tourism and experience mind-set for students being able to develop, create and design experiences whilst connecting them with business opportunities.
The programme is truly international in its curriculum, teacher profiles and industry networks and also a diverse student body from over fifty countries. The programme provides students with numerous learning opportunities that assist them to prepare for management careers in Finland and abroad. The programme takes a student centred competency based approach to learning with modular curriculum that facilitates the development of the knowledge, skills and attitudes critical to succeed in an ever increasing competitive environment. It enables students to bridge theory and practice by providing them with a strong balance of conceptual and experiential learning opportunities: local and international internships, projects and other activities that address real-life challenges. Students can gain expertise in two areas: Hospitality Experience Management and Tourism Experience Management.
In each of the selectable specialization areas, students will learn to process ideas and apply knowledge in a work environment while maintaining responsible business awareness. They are able to set up business strategies and design innovative hospitality, tourism and experience concepts within fast changing international networked environment. The student will have the aptitude to handle different tasks in supervisory, managerial, consulting, planning and development positions.
PROFILE OF THE DEGREE PROGRAMME IN HOSPITALITY, TOURISM AND EXPERIENCE MANAGEMENT
Degree Programme in the Hospitality, Tourism and Experience Management has four corner-stones of studies: working-life orientation, business management, aesthetics and internationality. They are integrated into all study modules.
Working-life orientation
Studies are firmly linked to working-life in combination of theory and practice. The working life orientation provides the student with a good and realistic insight into the industry and creates a solid basis for the career path. The research and development methodology creates chances for innovative job opportunities already during the studies. Research & Development and the innovative approach is part of the learning through working-life. It trains the students’ skills to seek and apply information in a critical and analytical manner.
Business management
Students improve their managerial aptitude via studies in leadership and management; accounting; marketing, services and sales; entrepreneurship and innovation; and communication. They will learn to understand the economic thinking behind all business operations. The holistic managerial perspective will increase the skills for developing business operations.
Aesthetic nature
Competitive and growth potential within the industry are inter-related with aesthetics and experience. A graduate in hospitality, tourism and experience management has developed the analytical and practical skills required to create aesthetic, desirable and memorable services/experiences, products, communications and circumstances, which differ from those of competitors. The study program introduces students to service design, food design, experience design and concept design of this vibrant industry. In terms of service design students have a firm grip on customer processes and learn to understand the added value of aesthetics and experience to both the customer and the business.
Internationality
Studies embrace language and culture courses, which contribute to international skills. In addition to Finland´s second language (Swedish) all students study at least one other foreign language. Students are members of an international and multicultural university of applied sciences. Haaga-Helia University of Applied Sciences/ Haaga campus also conducts teaching in co-operation with universities abroad and is an active member of many international organizations. Students have opportunities to take part in student exchange in Europe, Asia and South or North-America. Student may complete international studies in e.g.:
- double degree programs
- student exchange programs
- work placements abroad
- study trips
- international studies in Finland or abroad.
KEY LEARNING OUTCOMES OF THE DEGREE PROGRAMME
The student will develop a solid understanding of customer-oriented and profitable operation within the various sectors of hospitality, tourism and experience management. The student learns how to put skills into practical use to boost business within Hospitality Business,Tourism and other Business Management areas. The studies will provide the student with an extensive professional outlook and logical skills.
The programme offers students with grounds for supervisory and managerial responsibilities. Hospitality and Tourism businesses are in the vibrant sector, and have been identified as the economies of the future. The dynamic nature of these sectors and their daily evolution, contribute for existing and new businesses to present employment and career opportunities for qualified graduates.
Graduates are expected to be change-makers (aka ‘champion’ of change), and either work for private or public creative organizations in junior and middle management positions or start their own business. Every day hundreds of businesses go looking for a 'champion' - someone who has the competencies and confidence to make things happen. When you graduate, you are expected to be one of those champions.
Graduates of this programme are expected to find employment and develop a career in management positions, as entrepreneurs, specialists, or in sales in the following job markets: hotels, restaurants, destinations, resorts, attractions, events, festivals, sports, entertainment, media, cruise lines, casinos, airports, spas, wellness, charities, retail, fairs and alike.
PROFESSIONAL GROWTH
The student's professional growth is process towards developing expertise through the study modules. Each academic year has priorities that support the student's professional growth and students are encouraged to reflect on their own professional orientation.
Depending on the path chosen (Hospitality Experience Management or Tourism Experience Management) student will professionally grow in individual subject modules and develop an expertise in the field. Accent is also given to personal development, whose pillars stand on planning, aspiration and career parts, equally spread throughout three academic years.
Business modules will concentrate on developing following areas: leadership and management; marketing, services and sales; managerial accounting; entrepreneurship and innovation. In addition to this, personal business communication, languages and supporting modules (such as basics of mathematics, labour law, hospitality industry certifications etc.) will be customized to each student depending on their background, aspirations and will to grow.
Programme will also consist of real life projects, developed together with companies and spread over three years: 1st year - operational project; 2nd year – supervisory project and 3rd year – managerial project. This will ensure that students will be able to develop the expertise not only through their work placements, but also through the study modules with the help of industry professionals and teachers.
ANNUAL THEMES
At the beginning of the studies the emphasis is on the development of basic professional skills and understanding the hospitality and tourism business environment. During the first academic year students will learn the basic operational skills and expertise required by the hotel, restaurant, tourism and experience industry, depending which path they decide to take. The theory base is supported by professional work placement in the chosen field.
In the second year the emphasis is on understanding business processes and innovations. The student will learn practical management skills in service interactions and be able to professionally develop in the chosen path. The student will combine and implement the studied theory base in the advanced work placement.
In the third year studies are focused on leadership and organizational strategic management. Students will acquire industry-related special skills via optional advanced level studies where they would be encouraged through managerial project to innovate and develop businesses. In the Bachelor Thesis the student shows his/her aptitude for conceptual learning and understanding complicated phenomena in a way which will be beneficial for a company or an organization within the industry.
A culturally diverse student body will impact the internationalization of the student experience and facilitate the development of an appreciation of cultural differences and intercultural sensibility.
Learning outcomes are facilitated by the European and global business environments through international case studies and learning materials. Some of the modules are jointly designed and taught with partner schools abroad.
The most appropriate time for student exchange is the second year of study, autumn or spring semester.
International and national alliances with hospitality companies (e.g. hotel chains, holiday resorts and airlines) and educational partnerships provide the opportunity to increase the international knowledge and experiences for the students. This is feasible in provision of internship or study project work across borders.
Many Hospitality Experience Management specialization graduates go on to run independent businesses, while others score management positions in restaurants, hotels, motels, resorts, spas, or any other residential or food service businesses. Graduates of Tourism Experience Management specialization find managerial positions in events, fairs, airlines, cruise ships and other tour and travel companies.
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Haaga-Helia University of Applied Sciences
Haaga Campus
Pajuniityntie 11
FI-00320 Helsinki
+358 9 229 611
Pirkko Salo – Competence Area Director
Email: Pirkko.Salo (at) haaga-helia.fi
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