After having completed this course, the student:

can develop the operating- and service model of the hotel or restaurant according to criteria and objectives in sustainability.
knows how to analyse, implement, develop and measure sustainable customer- and employee experiences, products and service-processes in various service environments.

Methods of developing social, economical and enviromental sustainability in hotels and restaurants.
Exploring sustainable innovations in the industry.

There is no business without innovative sustainable planning and actions.
In this course you will learn how to develop and implement sustainable and measurable service models, products and service processes. Focus will be on social, economical and enviromental sustainability in hotels and restaurants.

Understands the operating- and service models of different hotels or restaurants according to criteria and objectives in sustainability.
Recognizes the methods of how to implement, develop and measure sustainable customer- and employee experiences, products and service-processes.

can analyze the operating- and service models of hotels or restaurants according to criteria and objectives in sustainability.
Can analyse, implement and measure sustainable customer- and employee experiences, products and service-processes in various service environments.

can evaluate and develop the operating- and service models of the hospitality industry according to criteria and objectives in sustainability.
Can create methods how to analyse, implement, develop and measure sustainable customer- and employee experiences, products and service-processes in various service environments.