•   Managing Sustainable Operations in Hotels and Restaurants HOS021AS3AE-3002 24.03.2025-16.05.2025  5   (REE4HA1, ...) +-
    Learning objectives
    After having completed this course, the student:

    can develop the operating- and service model of the hotel or restaurant according to criteria and objectives in sustainability.
    knows how to analyse, implement, develop and measure sustainable customer- and employee experiences, products and service-processes in various service environments.
    Contents
    Methods of developing social, economical and enviromental sustainability in hotels and restaurants.
    Exploring sustainable innovations in the industry.
    Assessment criteria
    Assessment criteria - grade 1
    Understands the operating- and service models of different hotels or restaurants according to criteria and objectives in sustainability.
    Recognizes the methods of how to implement, develop and measure sustainable customer- and employee experiences, products and service-processes.
    Assessment criteria - grade 3
    can analyze the operating- and service models of hotels or restaurants according to criteria and objectives in sustainability.
    Can analyse, implement and measure sustainable customer- and employee experiences, products and service-processes in various service environments.
    Assessment criteria - grade 5
    can evaluate and develop the operating- and service models of the hospitality industry according to criteria and objectives in sustainability.
    Can create methods how to analyse, implement, develop and measure sustainable customer- and employee experiences, products and service-processes in various service environments.
    Campus

    Haaga Campus

    Teaching language

    English

    Timing

    24.03.2025 - 16.05.2025

    Enrollment

    02.01.2025 - 21.03.2025

    Groups
    • REE4HA1
    • CONTACT
    • EXCH
    Teachers

    Anna-Liisa Aarti, Sirpa Turunen

    Seats

    15 - 40

    Degree Programme

    EXPER Hospitality and Tourism Experience Management

    R&D proportion

    0.00 cr

    Virtual proportion

    0.00 cr

    Evaluation scale

    H-5