•   Managing Sustainable Operations in Hotels and Restaurants HOS021AS3AE-3003 21.10.2024-13.12.2024  5   (REE4HA1, ...) +-
    Learning objectives
    After having completed this course, the student:

    can develop the operating- and service model of the hotel or restaurant according to criteria and objectives in sustainability.
    knows how to analyse, implement, develop and measure sustainable customer- and employee experiences, products and service-processes in various service environments.
    Contents
    Methods of developing social, economical and enviromental sustainability in hotels and restaurants.
    Exploring sustainable innovations in the industry.
    Assessment criteria
    Assessment criteria - grade 1
    Understands the operating- and service models of different hotels or restaurants according to criteria and objectives in sustainability.
    Recognizes the methods of how to implement, develop and measure sustainable customer- and employee experiences, products and service-processes.
    Assessment criteria - grade 3
    can analyze the operating- and service models of hotels or restaurants according to criteria and objectives in sustainability.
    Can analyse, implement and measure sustainable customer- and employee experiences, products and service-processes in various service environments.
    Assessment criteria - grade 5
    can evaluate and develop the operating- and service models of the hospitality industry according to criteria and objectives in sustainability.
    Can create methods how to analyse, implement, develop and measure sustainable customer- and employee experiences, products and service-processes in various service environments.
    Teaching methods and instruction

    This is an Online course. Lessons are held in Teams in Period 2.

    Learning material and recommended literature

    Course material is presented in firs lesson.

    Campus

    Haaga Campus

    Teaching language

    English

    Timing

    21.10.2024 - 13.12.2024

    Learning assignments

    Individual assignment and team assignment. Assignment presentations online.

    Enrollment

    03.06.2024 - 18.10.2024

    Groups
    • REE4HA1
    • 3AMK
    • REE4PC1
    • EXCH
    • ONLINE
    Teachers

    Outi Rekola, Thomas Kingelin

    Seats

    15 - 50

    Further information

    When the implementation type of the course is contact, online or blended it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25%, your grade will be lowered by one. If you are absent more than 50%, the course is failed.

    Degree Programme

    EXPER Hospitality and Tourism Experience Management

    R&D proportion

    0.00 cr

    Virtual proportion

    0.00 cr

    Evaluation scale

    H-5