•   Service Design Thinking SER033AS2AE-3002 19.08.2024-13.12.2024  2   (NONSTOP, ...) +-
    Learning objectives
    The student can explain the concepts of service design and its processes. The student can also analyze current service products to make suggestions for improvements.
    Starting level and linkage with other courses
    No prerequisites
    Contents
    - Service Design Thinking and Customer-Centric Approach
    - Service Design Concepts, Tools and Processes
    Assessment criteria
    Assessment criteria - grade 1
    After completing the course, the student knows the basic concepts related to service design and methods. S/he is able to name some of the goals of service design processes.
    Assessment criteria - grade 3
    After completing the course, the student is able to describe the key concepts and processes of service design and methods. S/he understands their connection to business goals.
    Assessment criteria - grade 5
    After completing the course, the student masters the most important concepts and processes of service design. The student can choose some methods at each stage of the service design process and use them to locate development targets in a customer-driven manner.
    Learning material and recommended literature

    Polaine, A., Løvlie, L. & Reason, B. (2013). Service design: From insight to implementation. Brooklyn, NY: Rosenfeld Media.
    Stickdorn, M. (2018): This is service design methods: A companion to this is Service design doing.
    Lecture materials, articles, cases, video clips, etc.

    Campus

    Pasila Campus

    Teaching language

    English

    Timing

    19.08.2024 - 13.12.2024

    Enrollment

    01.08.2024 - 26.11.2024

    Groups
    • NONSTOP
    • AVOINAMK
    • VIRTUAL
    • INSTRUCTED
    Teachers

    Kristiina Laine

    Seats

    30 - 100

    Degree Programme

    AVO Avoin ammattikorkeakoulu

    R&D proportion

    0.00 cr

    Virtual proportion

    2.00 cr

    Evaluation scale

    H-5