•   Sales and Service in Business Tourism 2 SAL2RG202-3006 16.01.2023-19.05.2023  5   (EXCH, ...) +-
    Learning objectives
    The student uses and combines different sales, service and business travel processes to present own models. Student is aware of other views of the knowledge. His/her use of theory and specific terminology is very accurate.
    S/he uses findings to compare different sales, service and business travel processes and viewpoints.
    The student can collect, analyze and use relevant research findings to create sales, service and business travel guidelines for a client company at a high professional level.
    The student can work very professionally with a client company in a team. S/he can fully apply problem identification, analysis and solving to sales, service and business travel projects. S/he can conduct qualitative research in travel management at a highly professional level.
    Starting level and linkage with other courses
    Sales and Service in Business Tourism 1
    Contents
    • Development project for a travel company
    • Business travel actors, processes and tools
    • Selling business travel products and services
    • Sales in Action
    Assessment criteria
    Assessment criteria - grade 1
    The student can identity, list and combine the main sales, service and business travel processes. With great difficulty and under strict supervision, the student can partly collect, poorly analyze and partly use relevant sales, service and business travel findings to create travel management guidelines for a client company at a beginner’s level. With great difficulty and under strict supervision, the student can partly work with a client company in a team. S/he can poorly apply problem identification, analysis and solving to sales, service and business travel projects. S/he can conduct qualitative research in travel management.
    Assessment criteria - grade 3
    The student can describe the relevant sales, service and business travel processes and apply them to new contexts. The student can link the key theoretical concepts to the practical task to present the big picture.
    The student can collect, partly analyze and partly use relevant research findings to create sales, service and business travel for a client company at a beginner’s level.
    The student can work with a client company in a team. S/he can apply problem identification, analysis and solving to sales, service and business travel projects. S/he can conduct qualitative research in travel management.
    Assessment criteria - grade 5
    The student uses and combines different sales, service and business travel processes to present own models. Student is aware of other views of the knowledge. His/her use of theory and specific terminology is very accurate.
    S/he uses findings to compare different sales, service and business travel processes and viewpoints.
    The student can collect, analyze and use relevant research findings to create sales, service and business travel guidelines for a client company at a high professional level.
    The student can work very professionally with a client company in a team. S/he can fully apply problem identification, analysis and solving to sales, service and business travel projects. S/he can conduct qualitative research in travel management at a highly professional level.
    Further information
    Working life connections: project with a business tourism company, company visits and visiting lectures.

    Campus

    Porvoo Campus

    Teaching language

    English

    Timing

    16.01.2023 - 19.05.2023

    Enrollment

    02.01.2023 - 13.01.2023

    Groups
    • EXCH
    • RG4
    • CONTACT
    Teachers

    Leena Törmälä

    Seats

    15 - 40

    Degree Programme

    TEMPO Degree Programme in Tourism and Event Management

    R&D proportion

    5.00 cr

    Virtual proportion

    0.00 cr

    Evaluation scale

    H-5