•   Understanding Human Behaviour in Hospitality LEA1RZ001-3016 04.11.2024-17.01.2025  5   (CONTACT, ...) +-
    Learning objectives
    On successful completion of this course, the student:
    1. Is curious and proud as a professional.
    2. Adapts reflecting and positive conception of human nature.
    3. Has capacity for adaptability, flexibility and empathy in customer and employee situations and various human interactions.
    4. Understands that hospitality and experiences are one of the central values and success factors of the business.
    5. Understands meaning and methods of combining people and business
    Contents
    Course contents
    The course addresses the following topics:
    Exploring different views to behaviour and human nature
    The importance of understanding behaviour in hospitality
    Psychological capital as a resource in work
    Constructing self
    Social perception
    Individuals in groups and interaction
    Assessment criteria
    Assessment criteria - grade 1
    The student is able to refer to some of the relevant models, ideas and theories of Human Behavior in context of their own life or hospitality.
    Assessment criteria - grade 3
    In addition to the previous s/he is able to combine models for hospitality practice.
    Assessment criteria - grade 5
    In addition to the previous s/he is able in reflecting the theories in hospitality practice in a critical manner.
    Campus

    Athens

    Teaching language

    English

    Timing

    04.11.2024 - 17.01.2025

    Enrollment

    08.03.2024 - 08.03.2024

    Groups
    • CONTACT
    • LEMONDE23S1
    Teachers

    Sofia Filippidou

    Seats

    15 - 30

    Degree Programme

    22HOTEM Degree Programme in Hospitality, Tourism and Experience Management

    R&D proportion

    0.00 cr

    Virtual proportion

    0.00 cr

    Evaluation scale

    H-5