Digital Service Design - Opinto-opas

Upon successful completion of this course, a student will be able to understand how to design and create better digital services by utilizing service design principles and existing technologies along with graphical design theories and principles.

- Student learns how to use different service design techniques and tools to design a digital service.
- Student can use the existing graphical design theories and principles to design a digital service.
- Student learns how to search and use existing technologies to develop a digital service.
- Student learns how to use the latest methods and tools to evaluate and test a digital service.

The student must have passed the courses Introduction to Digital Services and Introduction to Software Engineering or possess similar knowledge. It is also highly recommended to take previous courses on digital services e.g., Digital User Experience and Digital Service Prototyping before attending this course.

Topics to be covered in the course include the following:

- Service Design tools and techniques
- Graphical design principles
- Exiting technologies to develop a digital service
- Latest methods and tools for testing and evaluating the designs

Student knows partially the digital service design and development components.

Student knows the basic service design principles and is familiar with development technologies. Student is capable independently search for existing components to design and develop a digital service. Additionally, the student is able to merge and utilize different technologies to develop a digital service. The student has competence on graphical design principles.

Student can elaborate different service design principles and techniques. Student can recommend the components and technologies based on the context of use of the digital service. Student can develop a high-quality digital service as designed. Student is capable of analyzing and recommending appropriate design principles based on the context of use of the digital service.

When the implementation type of the course is contact, online or blended it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25 %, your grade will be lowered by one. If you are absent more than 50 %, the course is failed.

This implementation consists of in-class lectures, individual assignments, and group exercises.

In the course assignments, it is necessary to utilize literature, articles, and other reference materials related to the topics. Material tips, as well as the lecture presentation decks, can be found on the course's Moodle learning platform. Additionally, self-directed information searching is supported and guided.

Book: Sprint - How to solve big problems and test new ideas in just five days by Jake Knapp et al. (Google Ventures)

The course includes guest speakers from the working life, either through recordings or meetings. The course involves a working life connected design challenge project.

Pasila Campus

There is no exam in this implementation.

English

International literature, learning materials and cases are used as part of the course references.

The course is targeted for international students, which provides participants with possibilities for intercultural collaboration.

12.01.2026 - 13.03.2026

The course consists of the following learning activities: -Individual assignments -Project work in teams of 3-5 students -Presentations -Discussions, lectures

The course lectures will be held on Mondays and Wednesdays between 13.1.-12.3.2024. Participation in the lectures/learning sessions is needed. If student is absent more than 25% grade will be deducted by one. If student is absent more than 50% course is failed. See detailed schedule in Moodle.

ITE4PADIG1
CONTACT
EXCH

Recognition of previous learning: contact teacher during the first week.

Mikko Uusitalo

15 - 40

Based on personal learning portfolio and team portfolio.
Graded 1-5

ITBBA Business Information Technology

0.00 cr

H-5