•   Digital User Experience DIG006AS2AE-3001 16.01.2023-17.03.2023  5   (TF3SWD, ...) +-
    Learning objectives
    Upon successful completion of this course, the student should be able to understand why and how to create better services by bringing the voice of the customer as part of service development

    He/she understands that user experience consists of chain of actions that generate a meaningful and valuable entity from the user’s perspective. This chain can contain different kinds of service moments, contact points and interactions with service providers, user interfaces and other service users
    He/she can examine and develop the experience as a whole as well as its parts
    He/she can use different methods for mapping the user experience and apply the methods purposefully
    He/she understands the importance of making the stakeholders participate in the design process and apply different working ways and methods of participatory design
    He/she can transform the problems arising from the user’s experience or other relevant moments into meaningful service solutions and describe the outcome of development in a manner that is communicable to different stakeholders
    He/she can validate the plan created in the process and modify it according to the validation results
    Starting level and linkage with other courses
    A student should have passed the course "Introduction to Digital Services" or possess similar skills prior taking this course.
    Contents
    Methods for developing user experience:
    - for mapping the user experience
    - for analysing the user information
    - for utilizing the information in design
    - for testing and evaluating the designs
    Assessment criteria
    Assessment criteria - grade 1
    Knows partially the concepts related to user experience and understands the meaning of user experience in service development. Knows the basic principles of designing user experience.
    Assessment criteria - grade 3
    Knows the basic concepts related to user experience, can map the user experience and utilize the findings in designing user experience.
    Assessment criteria - grade 5
    Masters the entity of user experience, can map the entire user experience and skilfully applies the knowledge gained in designing user experiences.
    Further information
    When the implementation type of the course is contact, online or blended it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25 %, your grade will be lowered by one. If you are absent more than 50 %, the course is failed.

    Connections to business
    Real life business cases may be used on the course.

    INTERNATIONALITY
    International materials and examples may be used on the course
    Teaching methods and instruction

    This is a contact implementation. The course will be completed by actively participating in mandatory lectures and completing the given tasks. Individual and group coaching will be provided to support assignment completion and learning.

    Learning material and recommended literature

    Course book: Don Norman: Design of Everyday Things
    In addition to the book, lecture presentation materials and additional reference materials will be provided to support learning and completing the course assignments.

    Topics to be covered in the course include the following methods for developing user experience:
    • mapping user experience
    • analyzing user information
    • utilizing user information in design
    • testing and evaluating designs

    Working life connections

    A real-life project will be conducted as part of the course.

    Campus

    Pasila Campus

    Exam dates and re-exam possibilities

    There is no exam in this implementation.

    Teaching language

    English

    Internationality

    Working in multi-cultural teams.
    International literature and reference materials & cases will be used on the course.

    Timing

    16.01.2023 - 17.03.2023

    Learning assignments

    a) Group assignments b) Individual assignments All assignments need to be completed and passed in order to pass the course. See Moodle for details.

    Enrollment

    02.01.2023 - 13.01.2023

    Content scheduling

    According to the given schedule i.e., lectures on Tuesdays and Thursdays at 2PM-4:45PM between 17.1.-16.03.2023. See detailed course schedule in Moodle.

    Groups
    • TF3SWD
    • TF3DIG
    • CONTACT
    • EXCH
    Alternative learning methods

    This course may be completed by either:
    a. participating in contact lessons and completing the tasks given as daytime implementation OR
    b. participating in a working life project or other project OR
    c. showing the requisite skills as acquired at work

    A self-assessment will be required for completion of the course.

    Teachers

    Anne Lahti

    Seats

    15 - 30

    Further information

    Accepted course is assessed with grades 1 to 5. See detailed assessment criteria in Moodle.

    Degree Programme

    ITBBA Business Information Technology

    R&D proportion

    0.00 cr

    Virtual proportion

    0.00 cr

    Evaluation scale

    H-5