The module is a part of basic studies in Porvoo Campus competence-based curriculum and advances the following competences: e.g., customer understanding and service, understanding how to find and maintaining customers, customer lifecycle, customer analysis, focus on customer experience, communication and argumentation, active listening and rapport building and skillful communication. There are also other parallel implementations of this module with the same objectives yet with a different industry specific focus.
All of the competences are implemented in learning activities jointly with other modules. The methods used in the learning activities are e.g.:
Books on the content topics
E-books and online articles
Companies’ web-portals
Industry related reports and statistics
Relevant media, news agencies, quality press, etc.
Social networking tools
Instructors’ own materials, materials produced by students.
More specific to be stated in implementation plan
Company visits, guest lecturers and workshops in cooperation with different companies and organisations.
Porvoo Campus
No written exam
English
Possibility to work with international teams and instructors. Guest lecturers from international organisations and partner universities. International learning materials.
19.08.2019 - 13.12.2019
Study tour and business idea competition
12.08.2019 - 23.08.2019
please see the first semester Moodle / Sharepoint sites
Work and study
Leena Törmälä, Evariste Habiyakare, Darren Trofimczuk, Eva Holmberg, Pia Kiviaho-Kallio, Annika Konttinen
15 - 40
please see the first semester Moodle / Sharepoint sites
TEMPO Degree Programme in Tourism Event and Management
0.00 cr
0.00 cr
H-5