•   Developing Intercultural Competence INT8HA001-3003 22.08.2022-14.10.2022  2   (02HAAGAVV, ...) +-
    Learning objectives
    Learning objectives
    Upon completion of the course, the student is able to
    • list cultural elements affecting communication in the workplace and with customers
    • communicate effectively with multicultural teams both as a member and as a supervisor
    • understand cultural elements affecting communication with different customer groups
    • develop better understanding of Finnish cultural characteristics influencing communication
    • understand intercultural awareness is a continual learning process
    Starting level and linkage with other courses
    Starting level and linkage with other courses
    No previous studies needed and no binding connections to other courses.
    Contents
    Contents
    • Analysis of a variety of cultural dimension theories
    • Features of multicultural meetings
    • Examples of multicultural work environments
    • Discussion of personal biases and stereotypes
    • Characteristics of culture in Finland
    Assessment criteria
    Assessment criteria - grade 1
    Assessment
    The course is evaluated on a scale excellent (5), very good (4), good (3), satisfactory (2), fair (1), fail (0). The assessment criteria is presented on a scale 1 - 3 - 5.

    Grade 1
    The student is able to describe the most common cultural elements affecting communication, understands some special features such as the need for extra clarity in a multicultural situation, can give examples of situations where cultural features affect marketing and interaction. The student is also able to describe some distinctive features of the Finnish culture in working life context and understand added value of intercultural awareness in team work and with customers.
    Assessment criteria - grade 3
    Grade 3
    The student is able to describe cultural elements affecting communication and suggest solutions, understands various distinctive features such as the need for extra clarity in a multicultural situation and is able to suggest simple solutions to possible cultural problems and can describe situations where cultural features affect marketing and interaction. The student is also able to discuss distinctive features of the Finnish culture in working life context and understands added value of intercultural awareness in team work and with customers.
    Assessment criteria - grade 5
    Grade 5
    The student is able to describe a wide variety of cultural elements affecting communication and can suggest a range of solutions to communication problems caused by cultural elements. The student can give examples of situations and detect where cultural features affect marketing and interaction and offer feasible solutions. The student can also compare distinctive features of the Finnish culture in hospitality and tourism context to one or more other cultures and analyze added value of intercultural awareness in team work and with customers.
    Further information
    Working life connections
    The topics of the course are discussed from a working life point of view.

    Internationality
    The content of the course is viewed from a variety of international viewpoints.
    Campus

    Haaga Campus

    Teaching language

    English

    Timing

    22.08.2022 - 14.10.2022

    Enrollment

    13.06.2022 - 19.08.2022

    Groups
    • 02HAAGAVV
    • ONLINE
    Teachers

    Anna Sarajas-Zino

    Seats

    15 - 40

    Degree Programme

    HOTRA Degree Programme in Hotel and Restaurant Management

    R&D proportion

    0.00 cr

    Virtual proportion

    0.00 cr

    Evaluation scale

    H-5