•   ICT Management Best Practices ICT4HM102-3007 19.08.2024-13.12.2024  5   (MAICTE, ...) +-
    Learning objectives
    Upon successful completion of the course, the student

    - understands the concepts of ICT management and governance best practices
    - knows how the best practices improve processes and operational efficiency
    - can select and apply a best practice in a bimodal development environment
    - can adopt a business driven view on the use of the best practices
    Starting level and linkage with other courses
    It is recommended to have prior experience in ICT systems and their development/maintenance.
    Contents
    - service management best practices and frameworks (e.g. ITIL, IT Standard for Business, SIAM)
    - project management best practices (e.g. SAFe, waterfall and agile frameworks, DevOps)
    - information technology architecture frameworks (e.g. TOGAF)
    - information security management (e.g. ISO27001)
    - ICT governance best practices (e.g. COBIT)
    Assessment criteria
    Assessment criteria - grade 1
    The student understands the basic concepts of the best practices and their use for the benefit of the business. S/he can identify the main best practices and frameworks for various needs and at an abstract level knows how they are applied.
    Assessment criteria - grade 3
    The student has a good understanding of the concepts of the best practices and their use for the benefit of the business. S/he can identify the main best practices and frameworks for various needs and knows how they are applied in practice.
    Assessment criteria - grade 5
    The student has an excellent understanding of the concepts of the best practices and their use for the benefit of the business. S/he can identify the main best practices and frameworks for various needs and knows how they are applied and optimised in practice.
    Further information
    When the implementation type of the course is contact, online or blended it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25%, your grade will be lowered by one. If you are absent more than 50%, the course is failed.

    This course replaces the previous curriculum’s course ICT Management Best Practices (ISM2TX120).
    Teaching methods and instruction

    The course consists of 5 classroom lectures and individual assignments (essays on given topics). Four visiting professionals will share their insight and experience in ICT Service Management during the course.

    Responsible person

    Kari Hiekkanen

    Learning material and recommended literature

    Material based on topical articles and books. Business Technology standard

    Working life connections

    Visiting speakers from different organisations.

    Campus

    Pasila Campus

    Exam dates and re-exam possibilities

    No exam

    Teaching language

    English

    Internationality

    Visiting speakers come from international companies

    Timing

    19.08.2024 - 13.12.2024

    Learning assignments

    Pre-assignment on students own working place Assignment on cutting ICT costs Assignment to compare and evaluate different frameworks and methods Assignments based visiting speakers presentations Self reflection

    Enrollment

    03.06.2024 - 16.08.2024

    Content scheduling

    Lectures between 26.8 and 2.12.

    Groups
    • MAICTE
    • MAICTF
    • EVENING
    • CONTACT
    • BLENDED
    • EXCH
    Alternative learning methods

    RPL, previous studies or personal working experience to be presented to other students

    Teachers

    Seppo Karisto

    Seats

    31 - 50

    Further information

    Course grade is based in weighted average of assignments

    Degree Programme

    BUTEM Degree Programme in Business Technologies, LITEM Degree Programme in Business Technologies

    R&D proportion

    0.00 cr

    Virtual proportion

    3.00 cr

    Evaluation scale

    H-5