•   User Experience DIG4TF002-3010 22.08.2022-14.10.2022  5   (TF2SWD, ...) +-
    Learning objectives
    Upon successful completion of this course, the student should be able to understand why and how to create better services by bringing the voice of the customer as part of service development.

    He/she understands that user experience consists of chain of actions that generate a meaningful and valuable entity from the user’s perspective. This chain can contain different kinds of service moments, contact points and interactions with service providers, user interfaces and other service users
    He/she can examine and develop the experience as a whole as well as its parts
    He/she can use different methods for mapping the user experience and apply the methods purposefully
    He/she understands the importance of making the stakeholders participate in the design process and apply different working ways and methods of participatory design
    He/she can transform the problems arising from the user’s experience or other relevant moments into meaningful service solutions and describe the outcome of development in a manner that is communicable to different stakeholders
    He/she can validate the plan created in the process and modify it according to the validation results
    Starting level and linkage with other courses
    Orientation to digital service
    Contents
    Topics to be covered in the course include the following:

    Methods for developing user experience:

    for mapping the user experience
    for analysing the user information
    for utilizing the information in design
    for testing and evaluating the designs
    Starting Level and linkage with other courses

    The student must have passed the course Introduction to Digital Services.
    Assessment criteria
    Assessment criteria - grade 1
    Knows partially the concepts related to user experience and understands the meaning of user experience in service development. Knows the basic principles of designing user experience.
    Assessment criteria - grade 3
    Knows the basic concepts related to user experience, can map the user experience and utilize the findings in designing user experience.
    Assessment criteria - grade 5
    Masters the entity of user experience, can map the entire user experience and skillfully applies the knowledge gained in designing user experiences.

    Teaching methods and instruction

    This course will be completed by participating in contact lessons and completing the tasks given during the daytime implementation. Individual and group coaching will be provided to support assignment completion and learning.

    Learning material and recommended literature

    Our course book is: Design of Everyday Things, By Don Norman
    In addition to the book, lecture presentation materials and additional reference materials will be provided to support learning and completing the course assignments.

    Topics to be covered in the course include the following:
    Methods for developing user experience:
    • for mapping the user experience
    • for analyzing the user information
    • for utilizing the information in design
    • for testing and evaluating the designs

    Working life connections

    Real life business cases will be used on the course.

    Campus

    Pasila Campus

    Exam dates and re-exam possibilities

    There is no exam in this implementation.

    Teaching language

    English

    Internationality

    International literature and other reference materials and cases will be used on the course.

    Timing

    22.08.2022 - 14.10.2022

    Learning assignments

    a) Group assignments b) Individual assignments All assignments needs to be completed and passed in order to pass the course. See Moodle for details.

    Enrollment

    13.06.2022 - 19.08.2022

    Content scheduling

    According to the given schedule, i.e. lectures on Mondays and Thursdays btw. 22.8.-13.10.2022. See detailed course schedule in Moodle.

    Groups
    • TF2SWD
    • TF2DIG
    • EXCH
    • CONTACT
    Alternative learning methods

    This course may be completed by either:
    a. participating in the contact lessons and completing the tasks given during this daytime implementation OR
    b. by participating in a working life project or other project OR
    c. by turning in the learning assignments (both group and individual) OR
    d. by showing the requisite skills as acquired at work.
    A self-assessment will be required for completion of the course.

    Teachers

    Anne Lahti

    Seats

    15 - 30

    Further information

    The final grade of this course will be based on evaluations from multiple individual and group assignments during the implementation.

    Accepted course is evaluated with grades from 1 to 5:
    Grade 1 = Knows partially the concepts related to user experience and understands the meaning of user experience in service development. Knows the basic principles of designing user experience.
    Grade 3 = Knows the basic concepts related to user experience, can map the user experience and utilize the findings in designing user experience.
    Grade 5 = Masters the entity of user experience, can map the entire user experience and skillfully applies the knowledge gained in designing user experiences.

    Course grade consists of two elements:
    - Final Presentation (group assignment) - 50%
    - Final Report (individual assignment) - 50%

    Degree Programme

    BITE Degree Programme in Business Information Technology

    R&D proportion

    2.00 cr

    Virtual proportion

    0.00 cr

    Evaluation scale

    H-5