Understanding Air Travel Experience of Persons with Disabilities (0.5 ECTS)
• Learners will be able to review the air travel journey of persons with disabilities
• Learners will be able to understand the customer journey and its touchpoints

Legal Frameworks and Existing Benchmark Regulations (Part 1 EU), (1ECTS)
• Learners will become familiar with the existing legal framework and benchmark regulations related to services for PRMs and PwDs in Europe.
• Learners will be able to understand the purpose of regulations for air travel of PRMs and PwDs (i.e., EC1107/2006).
• Learners will gain knowledge about the roles and responsibilities of service providers, operators, and travellers with disabilities when traveling by air.

Legal Frameworks and Existing Benchmark Regulations (Part 2 US, Canada) (1ECTS)
• Learners will be able to understand the key regulations regarding passengers with disabilities in Canada and the USA.
• Learners will be able to recognise the main differences between benchmark regulations and the need for consistency.

Air Transport Accessibility Today (0.5 ECTS)
• Learners will be able to familiarise themselves with the global aviation industry's ecosystem, including its primary stakeholders and organisations, key facts, and processes.
• Learners will be able to understand how air transport accessibility has evolved to the present day.
• Learners will be able to describe trends related to accessibility in the aviation industry.

Accessibility Terminology (including definitions of PwDs and PRMs) (1ECTS)
• Learners will be able to identify terms and the International Air Transport Association (IATA) special service codes that refer to passengers who may need assistance while traveling by air.
• Learners will be able to understand specific access requirements, which may include visible and invisible disabilities.

Universal Design (1 ECTS)
• Learners will familiarise themselves with the seven principles of Universal Design (UD).
• Learners will understand how these seven principles apply to aviation in terms of built environment infrastructure, products, services and facilities, as well as physical and digital communication and information.

accessibility, aviation, persons with disabilities, legal frameworks and regulations, universal design, passenger journey, itineraries.

Individual studies;
Self-guided learning;
materials and assessment on Moodle and HH Online.

This course introduces basics concepts of accessibility and inclusion aviation and tourism. From legislation and theory to practical examples, the course prepares the learners to develop reliable understanding of the topics. The course has been developed by a global aviation and academic consortium, with the support of EU Erasmus + funding.

Grade 1: 60% of the assessment tasks are performed correctly across the modules
Grade 2: 70% of the assessment tasks are performed correctly across the modules

Grade 3: 80 % of the assessment tasks are performed correctly across the modules
Grade 4: 90% of the assessment tasks are performed correctly across the modules

Grade 5: 100% of the assessment tasks are performed correctly across the modules

Assessment criteria:
The students enrol and completes fully all module’s offered by the course (6 modules).
The students provide the evaluation (anonymous) of the modules, at the links provided

Fail: the students does not complete all participating modules (6 modules) and/or assessment tasks are performed correctly less than in 60% of the tasks.