Service Design Thinking - SER033AS2AE - Opinto-opas

Service Design Thinking, 2 cr - SER033AS2AE

Upcoming implementations

Service Design Thinking SER033AS2AE-3002 19.08.2024-13.12.2024 2 op (NONSTOP, ...) +-
Learning material and recommended literature

Polaine, A., Løvlie, L. & Reason, B. (2013). Service design: From insight to implementation. Brooklyn, NY: Rosenfeld Media.
Stickdorn, M. (2018): This is service design methods: A companion to this is Service design doing.
Lecture materials, articles, cases, video clips, etc.

Campus

Pasila Campus

Teaching language

English

Timing

19.08.2024 - 13.12.2024

Enrollment

01.01.2023 - 01.01.2023
Groups
- NONSTOP
- AVOINAMK
- VIRTUAL
- INSTRUCTED
Teachers

Kristiina Laine

Seats

30 - 100

Degree Programme

AVO Avoin ammattikorkeakoulu

R&D proportion

0.00 cr

Virtual proportion

2.00 cr

Evaluation scale

H-5
Service Design Thinking SER033AS2AE-3003 13.01.2025-16.05.2025 2 op (NONSTOP, ...) +-
Learning material and recommended literature

Polaine, A., Løvlie, L. & Reason, B. (2013). Service design: From insight to implementation. Brooklyn, NY: Rosenfeld Media.
Stickdorn, M. (2018): This is service design methods: A companion to this is Service design doing.
Lecture materials, articles, cases, video clips, etc.

Campus

Pasila Campus

Teaching language

English

Timing

13.01.2025 - 16.05.2025

Enrollment

01.01.2023 - 01.01.2023
Groups
- NONSTOP
- AVOINAMK
- VIRTUAL
- INSTRUCTED
Teachers

Kristiina Laine

Seats

30 - 100

Degree Programme

AVO Avoin ammattikorkeakoulu

R&D proportion

0.00 cr

Virtual proportion

2.00 cr

Evaluation scale

H-5

Current implementations

Service Design Thinking SER033AS2AE-3001 26.02.2024-17.05.2024 2 op (NONSTOP, ...) +-
Campus

Pasila Campus

Teaching language

English

Timing

26.02.2024 - 17.05.2024

Enrollment

01.01.2020 - 01.01.2020
Groups
- NONSTOP
- AVOINAMK
- VIRTUAL
- INSTRUCTED
Teachers

Kristiina Laine

Seats

40 - 100

Degree Programme

AVO Avoin ammattikorkeakoulu, AMKosaaja

R&D proportion

0.00 cr

Virtual proportion

2.00 cr

Evaluation scale

H-5

Past implementations

No past implementations yet.

The student can explain the concepts of service design and its processes. The student can also analyze current service products to make suggestions for improvements.

- Service Design Thinking and Customer-Centric Approach
- Service Design Concepts, Tools and Processes

Virtual course

Polaine, A., Løvlie, L. & Reason, B. (2013). Service design: From insight to implementation. Brooklyn, NY: Rosenfeld Media.
Stickdorn, M. (2018): This is service design methods: A companion to this is Service design doing.
Lecture materials, articles, cases, video clips, etc.

This course provides the basic of concepts and tools used in service design. Services comprise most business activity, so understanding service business is crucial. Through the process of design thinking customer needs can be better understood to improve and/or create new business opportunities in future.

No prerequisites

After completing the course, the student knows the basic concepts related to service design and methods. S/he is able to name some of the goals of service design processes.

After completing the course, the student is able to describe the key concepts and processes of service design and methods. S/he understands their connection to business goals.

After completing the course, the student masters the most important concepts and processes of service design. The student can choose some methods at each stage of the service design process and use them to locate development targets in a customer-driven manner.