CRM and ERP for Sales - SAL001AS2AE - Opinto-opas

CRM and ERP for Sales, 5 cr - SAL001AS2AE

Upcoming implementations

CRM and ERP for Sales SAL001AS2AE-3007 18.08.2025-10.10.2025 5 op (CONTACT, ...) +-
Campus

Pasila Campus

Teaching language

English

Timing

18.08.2025 - 10.10.2025

Enrollment

02.06.2025 - 15.08.2025
Groups
- CONTACT
- IBE4PAMAR
- EXCH
Teachers

Hannu Koikkalainen

Seats

15 - 45

Further information

Contact, online and blended courses require attendance on sessions marked in schedule. If you are not present on over 25% of the sessions that require attendance, your grade is decreased by one number. If you are not present on over 50% of the session that require attendance, you will fail the course.

Degree Programme

INTBBA International Business

R&D proportion

0.00 cr

Virtual proportion

0.00 cr

Evaluation scale

H-5
CRM and ERP for Sales SAL001AS2AE-3008 12.01.2026-13.03.2026 5 op (EVENING, ...) +-
Campus

Pasila Campus

Teaching language

English

Timing

12.01.2026 - 13.03.2026
Groups
- EVENING
- IBEB4PAMAR
- CONTACT
- EXCH
Teachers

Markus Kauppinen

Seats

15 - 50

Degree Programme

INTBBA International Business

R&D proportion

0.00 cr

Virtual proportion

0.00 cr

Evaluation scale

H-5
CRM and ERP for Sales SAL001AS2AE-3009 12.01.2026-13.03.2026 5 op (CONTACT, ...) +-
Campus

Pasila Campus

Teaching language

English

Timing

12.01.2026 - 13.03.2026
Groups
- CONTACT
- IBE4PAMAR
- EXCH
Teachers

Markus Kauppinen

Seats

15 - 45

Degree Programme

INTBBA International Business

R&D proportion

0.00 cr

Virtual proportion

0.00 cr

Evaluation scale

H-5
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Current implementations

CRM and ERP for Sales SAL001AS2AE-3006 01.01.2025-30.05.2025 2 op (INTBBA24SMON, ...) +-
Learning material and recommended literature

Available on course site/Moodle.

Campus

Mondragon

Teaching language

English

Timing

01.01.2025 - 30.05.2025
Groups
- INTBBA24SMON
- INTBBA23SMON
- CONTACT
Teachers

Timo Rima, Diego Hernández Campos

Seats

5 - 25

Degree Programme

INTBBA International Business

R&D proportion

0.00 cr

Virtual proportion

0.00 cr

Evaluation scale

H-5

Past implementations

CRM and ERP for Sales SAL001AS2AE-3005 13.01.2025-14.03.2025 5 op (CONTACT, ...) +-
Campus

Pasila Campus

Teaching language

English

Timing

13.01.2025 - 14.03.2025

Enrollment

02.01.2025 - 10.01.2025
Groups
- CONTACT
- IBE4PAMAR
- EXCH
Teachers

Hannu Koikkalainen

Seats

15 - 45

Degree Programme

INTBBA International Business

R&D proportion

0.00 cr

Virtual proportion

0.00 cr

Evaluation scale

H-5
CRM and ERP for Sales SAL001AS2AE-3004 13.01.2025-14.03.2025 5 op (EVENING, ...) +-
Campus

Pasila Campus

Teaching language

English

Timing

13.01.2025 - 14.03.2025

Enrollment

02.01.2025 - 10.01.2025
Groups
- EVENING
- IBEB4PAMAR
- CONTACT
- BLENDED
- EXCH
Teachers

Markus Kauppinen

Seats

15 - 50

Degree Programme

INTBBA International Business

R&D proportion

0.00 cr

Virtual proportion

0.00 cr

Evaluation scale

H-5
CRM and ERP for Sales SAL001AS2AE-3003 19.08.2024-11.10.2024 5 op (CONTACT, ...) +-
Campus

Pasila Campus

Teaching language

English

Timing

19.08.2024 - 11.10.2024

Enrollment

03.06.2024 - 16.08.2024
Groups
- CONTACT
- IBE4PAMAR
- EXCH
Teachers

Hannu Koikkalainen

Seats

15 - 45

Further information

Contact, online and blended courses require attendance on sessions marked in schedule. If you are not present on over 25% of the sessions that require attendance, your grade is decreased by one number. If you are not present on over 50% of the session that require attendance, you will fail the course.

Degree Programme

INTBBA International Business

R&D proportion

0.00 cr

Virtual proportion

0.00 cr

Evaluation scale

H-5
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The student understands the role of enterprise resource planning (ERP) and customer relationship management (CRM) software in sales and business.
The student has command of key ERP and CRM concepts and makes use of basic business processes.
The student has command of the accumulated data in ERP and CRM software and how it helps in measuring and developing the success of sales and business.
The student can depict business processes using a process modelling program.

Completing order-to-cash, procure-to-pay and manufacturing business processing with ERP software
Entry & update of leads, opportunities, quotes, and orders in a CRM system
Sales pipeline and sales process in CRM
Depicting business processes with a process modelling tool

Contact learning, group work, individual assignments, exam.
Implementations are either in class, or virtual.

Demonstration (RPL): If you already have command of the course contents, you can demonstrate your competence. Ask the course teacher for more information. For more information on Recognition of Prior Learning: https://www.haaga-helia.fi/en/recognition-learning

Available on course site/Moodle.

CRM and ERP are the core software that most of companies run in their sales, sales management and business in general. Come and learn the processes and functionalities that they offer.

The course is part of Sales and Account Management orientation (Haaga-Helia Bachelor of Business Administration).

It is recommended to study the "Entrepreneurship and Business Operations" and "Customer Experience and Sales" courses prior to "CRM and ERP for Sales" or otherwise acquire the knowledge provided in these courses. The course, however, can also be studied as an independent entity.

When the implementation type of the course is CONTACT, ONLINE or BLENDED it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25 %, your grade will be lowered by one. If you are absent more than 50 %, the course is failed.

The student understands the role of enterprise resource planning (ERP) and customer relationship management (CRM) software in sales.
The student can satisfactorily depict business processes.

The student has command of key ERP and CRM concepts and processes from sales view.
The student can use basic functionalities of ERP and CRM software.
The student can depict business processes using process modelling tool.

The student has command of key ERP and CRM concepts and processes in sales, sales management and business in general.
The student has command of the accumulated data in ERP and CRM software and how it helps in measuring and developing the success of sales and business.
The student has a solid grasp of software functionalities in sales.