EXPER Hospitality and Tourism Experience Management
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A student who has completed this course or acquired equivalent competence is familiar with the following activities of the hospitality, restaurant and tourism business:
- Calculate the key operational indicators of the activity
- Take into account the factors affecting profitability (pricing, demand analysis, cost structure)
- Make and interpret profitability calculations of product, customer group and profit center
- Use the principles of activity-based costing
- Basics of operational budgeting
- Utilize Excel spreadsheets in profitability planning
Key Performance Indicators (KPIs)
Impact of pricing on demand and profitability
Product group specific profitability calculation
Profit unit specific profitability calculations
Activity-based costing in profitability planning
Basics of operational budgeting
Contact lessons including:
Recognition of Prior Learning, RPL:
Courses or parts of courses at other educational institutes or work experience are not accredited as such towards the HAAGA-HELIA studies directly, but the required skills and competences are demonstrated by a skills examination. Please contact the teacher.
Work-based learning (Work & Study):
If your work tasks support learning goals and skills required of this course, you can gain the competences by working and by connecting practical work with a theme-related knowledge base. ?Please contact the teacher.
Schmidgall, R. 2011 (or later). Hospitality Industry Managerial Accounting. Educational Institute of the American Hotel & Motel Association, USA. Chapters: 6 - 11
Other study materials in Moodle
After completing this course, you will understand the central role of financial reporting and financial planning in the business operations of the hospitality, restaurant and tourism sector. During the studies, you will familiarize yourself with different ways of producing essential information through accounting for the decision-making needed to manage the company.
The aim of the course is to bring together the most important competences in management accounting, which will benefit a future supervisor, expert or service professional.
During the course, you will learn the basics of financial communication and how you will be able to communicate more efficiently, taking into account the different stakeholders of the company.
Starting level and linkage with other courses
Basics of Financial Management have to be completed before this course.
Assessment criteria - grade 1
The student recognizes key elements of performance and is able to draw up a company's profitability plan, he/she is mastered in the basic use of spreadsheets in profitability planning. He/she is able to name the basic factors for the company's financial success.
Assessment criteria - grade 3
The student is able to independently prepare the company's basic operational budgets, taking into account the key performance factors, and masters the basic use of spreadsheets in profitability planning. He/she is able to calculate profitability indicators and to analyze the factors that led to the company's financial success by customer groups and operations.
Assessment criteria - grade 5
The student is able to independently prepare the company's basic operational budgets, taking into account the key performance factors, and masters the basic use of spreadsheets in profitability planning. He/she is able to calculate profitability indicators and to analyze the factors that led to the company's financial success by customer groups and operations. He/she is also able to develop the business using the contents of this course.