Communication Skills (5 cr)

Evaluation scale

H-5

Implementation methods, demonstration and Work&Study

Descriptions of implementation methods can be found in Haaga-Helia's website: https://www.haaga-helia.fi/en/implementation-types

Teaching methods and instruction

Learning objectives:
• to develop verbal and non-verbal communication skills
• to learn to analyse your own and others’ communication, interaction and self-expression by getting to know basic theories of interaction and communication
• to improve active listening skills
• to improve feedback and discussion skills
• to improve verbal motivation skills
• to learn basics of public speaking
• to be inspired to learn about tactfulness and diplomacy in communication

Learning assignments

The Act of Introduction (Theory, practical exercises)
• How to introduce yourself and your colleagues in a professional manner
2. Theory of Communication and Interaction (Lecture, discussion)
• Major communication/interaction styles.
3. Non-verbal Communication (Lecture on theory, practical exercises)
4. Assertion; Empathy, Tact (Lecture and discussion)
5. Informative Presentation
• Students introduce one Communication culture they are familiar with
6. Speech assignment
• Instructions: structure, language, performance skills and non-verbal communication, energy, contact with the audience, and ethics of public speaking
7. Active Listening (Theory, practical exercises including speech exercises)
8. Constructive Feedback
(Instructions and discussion, practical exercises after each speech)
9. Inspirational/motivational speech in class
(Speech assignments and active listening, feedback sessions and discussion)
10. Talking to media (Discussion, theory, practical exercises)
11. “Small talk” as a special skill (Practical exercises)
• Practical exercise in “Farewell Cocktail Party” -situation
• Small speeches as we toast to our achievements during DP studies)
12. Written self-reflection assignment (min. two pages)

Assessment methods

1. Class activity: attendance, activity during discussions, feedback situations, exercises etc. (50 %)
2. Attitude/interaction in classroom: politeness and empathy towards others, listening and concentration skills, open-mindedness and effort to learn (25 %)
3. Assignments: Speech, feedback sessions and written self-reflection (25 %)