Service Design Thinking (2 cr)
Code: SER033AS2AE-3002
Basic information of implementation
- Enrollment
- 01.08.2024 - 26.11.2024
- Enrolment for the implementation has ended.
- Timing
- 19.08.2024 - 13.12.2024
- Implementation has ended.
- ECTS Credits
- 2 cr
- Campus
- Pasila Campus
- Teaching languages
- English
- Seats
- 30 - 100
- Degree programmes
- AVO Open University of Applied Sciences
- Teachers
- Kristiina Laine
- Groups
-
NONSTOPNONSTOP -implementation
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AVOINAMKAvoimen AMK:n toteutus
-
VIRTUALVirtual implementation
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INSTRUCTEDInstructed virtual implementation
- Course
- SER033AS2AE
Evaluation scale
H-5
Implementation methods, demonstration and Work&Study
Virtual course
Intro
This course provides the basic of concepts and tools used in service design. Services comprise most business activity, so understanding service business is crucial. Through the process of design thinking customer needs can be better understood to improve and/or create new business opportunities in future.
Materials
Polaine, A., Løvlie, L. & Reason, B. (2013). Service design: From insight to implementation. Brooklyn, NY: Rosenfeld Media.
Stickdorn, M. (2018): This is service design methods: A companion to this is Service design doing.
Lecture materials, articles, cases, video clips, etc.