Experience Management and Imagineering (5 cr)

Code: SER016AS3AE-3002

Basic information of implementation


Enrollment
02.01.2025 - 21.03.2025
Enrolment for the implementation has ended.
Timing
24.03.2025 - 16.05.2025
Implementation has ended.
ECTS Credits
5 cr
Campus
Haaga Campus
Teaching languages
English
Seats
15 - 40
Degree programmes
EXPER Hospitality and Tourism Experience Management
Teachers
Joel Pakalén
Violeta Salonen
Groups
CONTACT
Contact implementation
REE5HA1
Hospitality and Tourism Experience Management, 5th semester, Haaga
Course
SER016AS3AE

Evaluation scale

H-5

Implementation methods, demonstration and Work&Study

The learning style of this course can be reached in following ways:
1. Lectures and related assignments
2. Group work on given project
3. Independent work
4. Active participation in discussions .
If you already know the contents of this course, you can show your skills. Ask the teacher of the course for more information. For more information on identifying competencies: https://www.haaga-helia.fi/fi/osaamisen-tunnistaminen-ja-work-study

Intro

This course is for all aspiring managers of experiences. During the course you will learn to develop imaginative, authentic and above all seamless customer journeys. You will be given ideas for managing complex host-guest interactions and in particular proactively deal with difficult customer encounters and situations when things go wrong.

Materials

All materials will be provided in Moodle.

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