Experience Management and Imagineering (5 cr)
Code: SER016AS3AE-3002
Basic information of implementation
- Enrollment
- 02.01.2025 - 21.03.2025
- Enrolment for the implementation has ended.
- Timing
- 24.03.2025 - 16.05.2025
- Implementation has ended.
- ECTS Credits
- 5 cr
- Campus
- Haaga Campus
- Teaching languages
- English
- Seats
- 15 - 40
- Degree programmes
- EXPER Hospitality and Tourism Experience Management
- Teachers
- Joel Pakalén
- Violeta Salonen
- Groups
-
CONTACTContact implementation
-
REE5HA1Hospitality and Tourism Experience Management, 5th semester, Haaga
- Course
- SER016AS3AE
Evaluation scale
H-5
Implementation methods, demonstration and Work&Study
The learning style of this course can be reached in following ways:
1. Lectures and related assignments
2. Group work on given project
3. Independent work
4. Active participation in discussions .
If you already know the contents of this course, you can show your skills. Ask the teacher of the course for more information. For more information on identifying competencies: https://www.haaga-helia.fi/fi/osaamisen-tunnistaminen-ja-work-study
Intro
This course is for all aspiring managers of experiences. During the course you will learn to develop imaginative, authentic and above all seamless customer journeys. You will be given ideas for managing complex host-guest interactions and in particular proactively deal with difficult customer encounters and situations when things go wrong.
Materials
All materials will be provided in Moodle.