Development of Customer Journey and Leading Customer Experience (5 cr)

Code: SAL4HM103-3012

Basic information of implementation

Enrollment
02.06.2025 - 15.08.2025
Enrollment for the implementation has begun.
Timing
18.08.2025 - 10.10.2025
The implementation has not yet started.
ECTS Credits
5 cr
Campus
Pasila Campus
Teaching languages
English
Seats
31 - 60
Degree programmes
ATBUM Degree Programme in Aviation and Tourism Business
LEBUM Degree Programme in Leading Business Transformation
BUTEM Degree Programme in Business Technologies
HOSBUM Degree Programme in Tourism and Hospitality Business
Teachers
Leena Korttilalli
Groups
MASALE
Leading Sales and Customer Experience, Masters, Pasila
EVENING
Evening implementation
YAMKE3BUT
Masters, Business Technologies and Management, semester 3
ONLINE
Online implementation
MASALF
Myynnin ja asiakaskokemuksen johtaminen, masterit, Pasila
Course
SAL4HM103

Evaluation scale

H-5

Schedule

Online sessions on Thursday nights during the 2nd period

Implementation methods, demonstration and Work&Study

Depending on the implementation, learning takes place in contact lessons, as independent studies, teamwork and/or online-studies. The course includes the assessment of one’s own learning.

Recognition of prior learning (RPL)
If students have acquired the required competence in previous work tasks, recreational activities or on another course, they can show their competence via a demonstration. The demonstration must be agreed with the course teacher. More information and instructions for recognising and validating prior learning (RPL) are available at https://www.haaga-helia.fi/en/recognition-learning Look at "Instructions to students (master)"

Materials

Lectures, articles and literature, will be informed when the course starts

Teaching methods and instruction

Online course in English

Working life connections

Assignments can be applied to the students' worksplaces

Exam dates and re-exam possibilities

-

Learning assignments

Assignments & exam in Moodle

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