Development of Customer Journey and Leading Customer Experience (5 cr)
Code: SAL4HM103-3001
Basic information of implementation
- Enrollment
- 15.06.2020 - 28.08.2020
- Enrolment for the implementation has ended.
- Timing
- 07.09.2020 - 16.10.2020
- Implementation has ended.
- ECTS Credits
- 5 cr
- Campus
- Pasila Campus
- Teaching languages
- English
- Seats
- 15 - 40
- Degree programmes
- ATBUM Degree Programme in Aviation and Tourism Business
- LEBUM Degree Programme in Leading Business Transformation
- Teachers
- Aarni Tuomi
- Groups
-
MASALELeading Sales and Customer Experience, Masters, Pasila
-
EXCHEXCH Exchange students
- Course
- SAL4HM103
Evaluation scale
H-5
Implementation methods, demonstration and Work&Study
Depending on the implementation, learning takes place in contact lessons, as independent studies, teamwork and/or online-studies. The course includes the assessment of one’s own learning.
Recognition of prior learning (RPL)
If students have acquired the required competence in previous work tasks, recreational activities or on another course, they can show their competence via a demonstration. The demonstration must be agreed with the course teacher. More information and instructions for recognising and validating prior learning (RPL) are available at https://www.haaga-helia.fi/en/recognition-learning Look at "Instructions to students (master)"