Sales and Service in Business Tourism 1 (5 cr)

Evaluation scale

H-5

Implementation methods, demonstration and Work&Study

Lectures and visits
Group and project work
Own learning assessment

If students have acquired the required competence in previous work tasks, recreational activities or on another course, they can show the competence with a demonstration and progress faster through their studies. More information and instructions for recognising and validating prior learning (RPL) are available at MyNet.

Materials

Teacher´s material
Claudia Unger, Corporate Travel
Articles (Buying business travel, CWT, Amex GBT, FBTA etc.)
Poynter, James M, 2008. Corporate Travel Management, Education systems.
Sales and Customer Service books

Teaching methods and instruction

Lectures and visits
Group and project work
Own learning assessment

If students have acquired the required competence in previous work tasks, recreational activities or on another course, they can show the competence with a demonstration and progress faster through their studies. More information and instructions for recognising and validating prior learning (RPL) are available at MyNet.

Working life connections

Company visits
Project with a Company
Sales in Action

Completion alternatives

Learning methods (including RPL and other alternative learning methods)

a) Learning with contact teaching including assignments, project work and independent study


b) Learning by using the work-based learning method “Work&Study” according to a plan that shows how the learning goals of the course can be obtained through the student’s work or hobby. More information from responsible teachers or academic advisors.

c) Demonstration (of earlier skills and knowledge in the course content). More information from responsible teachers or academic advisors.

Assessment of one´s own learning is a compulsory part of each course.

Learning assignments

Project work

Assessment methods

Peer and self assessment