Customer Competence in Aviation Business 2 (5 cr)

Evaluation scale

H-5

Schedule

Autum term 2020
4 contact hours per week

Implementation methods, demonstration and Work&Study

All competences are implemented in learning activities jointly with other modules. The methods used in the learning activities are e.g.:
Inquiry learning
Peer-to-peer learning
Tutorials
Debates
Study tours and company visits
Lectures and workshops
Independent study and teamwork
The assessment of one’s own learning

Materials

Bovee, C. L. & Thill, J.V.2017. Business in Action. Pearson
Buhalis, D. & Darcy, S. 2011. Accessible tourism: concepts and issues. Channel View Publications
or
Buhalis, D. & Darcy,S. Ambrose, I. 2012. Best practice in accessible tourism: inclusion, disability, ageing population and tourism. Channel View Publications

Harris, E.K. 2014. Customer Service A practical Approach. Pearson

Articles given by the teacher

Teaching methods and instruction

Learning with contact teaching including assignments, project work, independent study

Working life connections

Commissioned project by the industry or case based learning

Exam dates and re-exam possibilities

no exam

Internationality

Commissioned project by an international company, company visits and guest lectures

Completion alternatives

Learning by using the work-based learning method “Work&Study” according to a plan that shows how the learning goals of the course can be obtained through the student’s work or hobby. More information from responsible teachers or academic advisors.

Demonstration (of earlier skills and knowledge in the course content). More information from responsible teachers or academic advisors.

Learning assignments

Literature Review
Group report