Customer Experience and Sales (5 cr)

Code: SAL001HH1AE-3054

Basic information of implementation


Timing
12.01.2026 - 13.03.2026
The implementation has not yet started.
ECTS Credits
5 cr
Campus
Online Campus
Teaching languages
English
Seats
15 - 100
Degree programmes
HOST Strategic Hospitality Management
Teachers
Juhana Isohanni
Groups
ITE2PAICB1
Business Information Technology, 2nd semester, ICT and Business, Pasila, group 1
ITE4PAICB1
Business Information Technology, 4th semester, ICT and Business, Pasila, group 1
HOST3HA1
Strategic Hospitality Management, 3rd semester
ITE2PAICI1
Business Information Technology, 2nd semester, ICT Infrastructure and Cloud Services, Pasila, group 1
ITE3PAICI1
Business Information Technology, 2nd semester, ICT Infrastructure and Cloud Services, Pasila, group 1
ITE2PASOF1
Business Information Technology, 2nd semester, Software Development, Pasila, group 1
ITE3PASOF1
Business Information Technology, 3rd semester, Software Development, Pasila, group 1
ITE3PAICB1
Business Information Technology, 3rd semester, ICT and Business, Pasila, group 1
ITE4PASOF1
Business Information Technology, 4th semester, Software Development, Pasila, group 1
ITE2PADIG1
Business Information Technology, 2nd semester, Digital Services, Pasila, group 1
ITE4PAICI1
Business Information Technology, 4th semester, ICT Infrastructure and Cloud Services, Pasila, group 1
ITE3PADIG1
Business Information Technology, 3rd semester, Digital Services, Pasila, group 1
ITE4PADIG1
Business Information Technology, 4th semester, Digital Services, Pasila, group 1
VIRTUAL
Virtual implementation
Course
SAL001HH1AE

Evaluation scale

H-5

Implementation methods, demonstration and Work&Study

- Learning in a class environment
- Demonstration (RPL): If you already have command of the course contents, you can demonstrate your competence. Ask the course teacher for more information. For more information on Recognition of Prior Learning: https://www.haaga-helia.fi/en/recognition-learning

Intro

Did you know that sales skills are a valuable asset to us all and without sales there is no business? Everybody sells; you sell your ideas, your points of view, your employee profile. This class prepares you for life - join us in this journey into the fascinating world of sales to develop your sales skills!

Materials

- Materials given out during the course
- Armstrong, G., Kotler, P. & & Opresnik M.O.. Marketing: an introduction. 2020 (tai mahdollisimman tuore). Pearson.
- Manning, Reese & Aherne. 2014 or later. Selling today. Pearson Education.

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