Customer Experience and Sales (5 cr)

Code: SAL001HH1AE-3034

Basic information of implementation

Enrollment
02.01.2025 - 10.01.2025
Enrolment for the implementation has ended.
Timing
13.01.2025 - 14.03.2025
Implementation has ended.
ECTS Credits
5 cr
Campus
Pasila Campus
Teaching languages
English
Seats
15 - 45
Degree programmes
ITBBA Business Information Technology
Teachers
Seppo Karisto
Groups
ITE1PA2
Business Information Technology, 1st semester, Pasila, group 2
ITE1PA1
Business Information Technology, 1st semester, Pasila, group 1
CONTACT
Contact implementation
ITE4PADIG1
Business Information Technology, 4th semester, Digital Services, Pasila, group 1
ITE4PAICB1
Business Information Technology, 4th semester, ICT and Business, Pasila, group 1
ITE4PASOF1
Business Information Technology, 4th semester, Software Development, Pasila, group 1
ITE4PAICI1
Business Information Technology, 4th semester, ICT Infrastructure and Cloud Services, Pasila, group 1
Course
SAL001HH1AE

Evaluation scale

H-5

Schedule

Class twice a week in Pasila

Implementation methods, demonstration and Work&Study

- Learning in a class environment
- Demonstration (RPL): If you already have command of the course contents, you can demonstrate your competence. Ask the course teacher for more information. For more information on Recognition of Prior Learning: https://www.haaga-helia.fi/en/recognition-learning

Intro

Did you know that sales skills are a valuable asset to us all and without sales there is no business? Everybody sells; you sell your ideas, your points of view, your employee profile. This class prepares you for life - join us in this journey into the fascinating world of sales to develop your sales skills!

Materials

Materials given out during the course
Armstrong, G., Kotler, P. & & Opresnik M.O.. Marketing: an introduction. 2020 (or the newest possible). Pearson.
Manning, Reese & Aherne. 2014 or later. Selling today. Pearson Education.

Teaching methods and instruction

This course is a part of all Haaga-Helia's degrees and the student can participate in any implementation. This implementation is aimed at students of Business Information Technology. This means that the contents of materials and exercises are degree-specific. The competence goals and assessment criteria are identical for every implementation.

Working life connections

Various visitors from businesses
Assignments linked to working life and real businesses

Completion alternatives

Demonstration (RPL): If you already have command of the course contents, you can demonstrate your competence. Ask the course teacher for more information. For more information on Recognition of Prior Learning: https://www.haaga-helia.fi/en/recognition-learning

Learning assignments

Learning assignments and weights:
- 40 points: Sales Manual group assignment
- 30 points: Individual assignment consisting of:
1) Sales and Customer Experience in Media - media monitoring analysis (10 points)
2) Moodle Quiz (10 points)
3) Me as a Sales Professional essay (10 points)
- 10 points: Sales Role Play & peer and self review
- 20 points: Attendance and active participation

Assessment methods

Via the assignments you collect points. The grading is defined based on the following table:

90-100 points 5
80-89 points 4
70-79 points 3
60-69 points 2
50-59 points 1

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