Customer Experience and Sales (5 cr)
Code: SAL001HH1AE-3023
Basic information of implementation
- Enrollment
- 18.09.2023 - 19.09.2023
- Enrolment for the implementation has ended.
- Timing
- 01.09.2023 - 31.12.2023
- Implementation has ended.
- ECTS Credits
- 5 cr
- Campus
- Haaga Campus
- Teaching languages
- English
- Seats
- 15 - 50
- Degree programmes
- HOST Strategic Hospitality Management
Evaluation scale
H-5
Implementation methods, demonstration and Work&Study
- Learning in a class environment
- Demonstration (RPL): If you already have command of the course contents, you can demonstrate your competence. Ask the course teacher for more information. For more information on Recognition of Prior Learning: https://www.haaga-helia.fi/en/recognition-learning
Intro
Did you know that sales skills are a valuable asset to us all and without sales there is no business? Everybody sells; you sell your ideas, your points of view, your employee profile. This class prepares you for life - join us in this journey into the fascinating world of sales to develop your sales skills!
Materials
- Materials given out during the course
- Armstrong, G., Kotler, P. & & Opresnik M.O.. Marketing: an introduction. 2020 (tai mahdollisimman tuore). Pearson.
- Manning, Reese & Aherne. 2014 or later. Selling today. Pearson Education.