Customer Experience and Sales (5 cr)

Code: SAL001HH1AE-3016

Basic information of implementation


Enrollment
02.01.2024 - 12.01.2024
Enrolment for the implementation has ended.
Timing
15.01.2024 - 15.03.2024
Implementation has ended.
ECTS Credits
5 cr
Campus
Pasila Campus
Teaching languages
English
Seats
15 - 45
Degree programmes
ITBBA Business Information Technology
Teachers
Terhi Pio
Seppo Karisto
Groups
ITE1PA2
Business Information Technology, 1st semester, Pasila, group 2
ITE1PA1
Business Information Technology, 1st semester, Pasila, group 1
CONTACT
Contact implementation
ITE4PADIG1
Business Information Technology, 4th semester, Digital Services, Pasila, group 1
ITE4PAICB1
Business Information Technology, 4th semester, ICT and Business, Pasila, group 1
ITE4PASOF1
Business Information Technology, 4th semester, Software Development, Pasila, group 1
ITE4PAICI1
Business Information Technology, 4th semester, ICT Infrastructure and Cloud Services, Pasila, group 1
Course
SAL001HH1AE

Evaluation scale

H-5

Schedule

Class twice a week in Pasila

Implementation methods, demonstration and Work&Study

- Learning in a class environment
- Demonstration (RPL): If you already have command of the course contents, you can demonstrate your competence. Ask the course teacher for more information. For more information on Recognition of Prior Learning: https://www.haaga-helia.fi/en/recognition-learning

Intro

Did you know that sales skills are a valuable asset to us all and without sales there is no business? Everybody sells; you sell your ideas, your points of view, your employee profile. This class prepares you for life - join us in this journey into the fascinating world of sales to develop your sales skills!

Materials

Materials given out during the course
Armstrong, G., Kotler, P. & & Opresnik M.O.. Marketing: an introduction. 2020 (or the newest possible). Pearson.
Manning, Reese & Aherne. 2014 or later. Selling today. Pearson Education.

Teaching methods and instruction

This course is a part of all Haaga-Helia's degrees and the student can participate in any implementation. This implementation is aimed at students of Business Information Technology. This means that the contents of materials and exercises are degree-specific. The competence goals and assessment criteria are identical for every implementation.

Working life connections

Various visitors from businesses
Assignments linked to working life and real businesses

Learning assignments

Learning assignments and weights:
- 40 points: Sales Manual group assignment
- 30 points: Individual assignment consisting of:
1) Sales and Customer Experience in Media - media monitoring analysis (10 points)
2) Moodle Quiz (10 points)
3) Me as a Sales Professional essay (10 points)
- 10 points: Sales Role Play & peer and self review
- 20 points: Attendance and active participation

Assessment methods

Via the assignments you collect points. The grading is defined based on the following table:

90-100 points 5
80-89 points 4
70-79 points 3
60-69 points 2
50-59 points 1

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