Organisational Culture (3cr)
Code: LEA8HA005-3002
Basic information of implementation
- Enrollment
- 17.06.2019 - 13.12.2019
- Enrolment for the implementation has ended.
- Timing
- 31.07.2019 - 07.02.2020
- Implementation has ended.
- ECTS Credits
- 3 cr
- Teaching languages
- English
- Seats
- 1 - 60
- Degree programmes
- HOTEM Degree Programme in Hospitality, Tourism and Experience Management
- HOTRA Degree Programme in Hotel and Restaurant Management
- MATKA Degree Programme in Tourism Management
- RUOKAT Degree Programme in Culinary Management
Evaluation scale
H-5
Materials
1. Schein, E.H. 2009. The Corporate Culture Survival Guide –sense and nonsense about culture change. Jossey-Bass Inc., San Francisco. 2. Hofstede, G. 2010. Cultures and Organizations: Software of the Mind: intercultural coopertation and its importance for survival. McGraw-Hill. 3. Trompenaars, F. and Hampden-Turner C. 2012. Riding the waves of culture: understanding diversity in global business. Nicholas Brealey, London. 4. Spector, R. & Reeves, B. 2017. The Nordstrom way to customer experience excellence: creating a values-driven service culture. E-book. Available: https://www.ellibslibrary.com/haagahelia/9781119375357
Additional –alternative- books may be included in agreement with the teacher; e.g. material supporting the student’s thesis work.
Teaching methods and instruction
Reading package (no class work)
Exam dates and re-exam possibilities
1. Enroll in the course in MyNet. 2. The book exam may be taken in every general exam through the academic year. Enrollment in MyNet (mention the books You chose).
Internationality
The course material introduces a variety of approaches to (international) corporate and service culture.
Completion alternatives
None. The course is a reading package on contemporary ideas on corporate culture and service culture.
Assessment methods
Written essay responses are evaluated using the criteria presented below.