Managing Service Interaction (5 cr)
Code: LEA2RZ002-3003
Basic information of implementation
- Enrollment
- 02.01.2020 - 03.04.2020
- Enrolment for the implementation has ended.
- Timing
- 30.03.2020 - 22.05.2020
- Implementation has ended.
- ECTS Credits
- 5 cr
- Campus
- Haaga Campus
- Teaching languages
- English
- Seats
- 15 - 30
- Degree programmes
- HOTEM Degree Programme in Hospitality, Tourism and Experience Management
- Teachers
- Riikka Hynninen
- Groups
-
RZ18STRZ18ST Hotem
-
RZ18SH1RZ18SH1 Hotem
-
EXCHEXCH Exchange students
- Course
- LEA2RZ002
Evaluation scale
H-5
Implementation methods, demonstration and Work&Study
Lectures, group activities, observation, self-directed learning
The number of learning hours is divided as follows:
36-hours of contact teaching and directed learning
98-hours of self-directed
Assessing one´s own learning is a compulsory part of the course.