Understanding Human Behaviour in Hospitality (5cr)

Evaluation scale

H-5

Implementation methods, demonstration and Work&Study

Cooperation with the business community and other organisations
It is encouraged that students draw examples from their work experiences.

International
Diversity of the study group is used as a resource.

Teaching and learning methods
The number of learning hours is divided as follows:

35-hours of contact teaching and directed learning
99-hours of self-directed studying
The own learning assessment 1 h
Teaching and learning methods:

(Pre-assignment)
Participative lectures
Group discussions
Students’ content production and reflections
(Exam)
Recognition of Prior Learning (in Finnish AHOT)
In case of prior learning, contact lecturer with CV (learning contexts) and a learning diary (normally 3 – 4 pages) where you illuminate your competence in the primary titles of the course content presented earlier in this document. In a meeting with the lecturer sufficiency of the prior learning experience is assessed together. In the meeting you are also interviewed how you have applied your theoretical learning into practice. That may serve as an exam. A written exam is possible in borderline cases. The experience, learning diary, oral/written exam are evaluated with scale 0 – 5. A passed grade (1) requires good knowledge at least in 50% of objectives and attention.

The course is evaluated on a scale excellent (5), very good (4), good (3), satisfactory (2), fair (1), fail (0). The assessment criteria is presented on a scale 1 - 3 - 5.

Materials

Understanding and managing organizational behavior
George, Jennifer M. 2012 (Part 1 and where applicable)

Materials in contact lessons

Articles and further reading materials

Teaching methods and instruction

On successful completion of this course, the student:
1. Is curious and proud as a professional.
2. Adapts reflecting and positive conception of human nature.
3. Has capacity for adaptability, flexibility and empathy in customer and employee situations and various human interactions.
4. Understands that hospitality and experiences are one of the central values and success factors of the business.
5. Understands meaning and methods of combining people and business

Working life connections

Cooperation with the business community and other organisations
It is encouraged that students draw examples from their work experiences.

Internationality

Diversity of the study group is used as a resource

Learning assignments

Teaching and learning methods:
Participative lectures
Group discussions
Students’ content production and reflections

Assessment methods

Exam 60%
Learning assignments 4 x 10%
2 Group assingments (presentation with theory and group presentation)
2 Individual written assignments (essays