Learning Camp 3 – Service design (5cr)

Code: INS2PO201-3029

Basic information of implementation

Timing: 20.10.2025 - 12.12.2025; Implementation is running.

ECTS Credits: 5 cr

Campus: Chongqing

Teaching languages: English

Degree programmes: ABBA Degree Programme in Aviation Business

Teachers: Annika Konttinen; Niina Moilanen

Groups: CONTACT
Contact implementation; AB3CQ
Abba 3 period Chongqing (AB3CQ); BLENDED
Blended implementation

Course: INS2PO201

Evaluation scale

H-5

Schedule

Based on an intensive Design Sprint week at CQUST during week 42 + online sessions in Zoom after that in November and December.

Implementation methods, demonstration and Work&Study

a) Learning with contact teaching including project work and independent/group study

The main method of this Module is Design Sprint developed by Google Ventures which will be applied to commissioned projects from the industry

Service design
Inquiry learning
Peer-to-peer learning
Tutorials
Lectures and workshops
Independent study and teamwork
The assessment of one’s own learning

b) Learning by using the work-based learning method “Work&Study” according to a plan that shows how the learning goals of the course can be obtained through the student’s work or hobby. More information from responsible teachers or academic advisors.

c) Demonstration (of earlier skills and knowledge in the course content). More information from responsible teachers or academic advisors.

Assessment of one´s own learning is a compulsory part of each course.

Materials

Knapp, Jake, John Zeratsky, and Braden Kowitz. Sprint: How to solve big problems and test new ideas in just five days. Simon and Schuster, 2016.

Books/E-books and online on the content topics
Companies’ web-portals
Industry related reports and statistics
Relevant media, news agencies, quality press, etc.
Social networking tools

Material provided by the instructors and materials produced by students.

Teaching methods and instruction

Design Sprint

Working life connections

The course is based on a case commission

Exam dates and re-exam possibilities

Internationality

The learning material is international (in English).

Learning assignments

Pre-assignment (individual): 20 %
Sprint process and process Powerpoint + final concept presentation for the commissioner (group): 80 %
Self and peer assessment

Assessment methods

Pre-assignment (individual): 20 %
Sprint process and process Powerpoint + final concept presentation for the commissioner (group): 80 %