Managing Customer Experience in Hotels and Restaurants (5 cr)

Code: HOS020AS3AE-3004

Basic information of implementation


Timing
12.01.2026 - 13.03.2026
The implementation has not yet started.
ECTS Credits
5 cr
Campus
Haaga Campus
Teaching languages
English
Seats
15 - 40
Degree programmes
EXPER Hospitality and Tourism Experience Management
Teachers
Jaana Laaksonen
Groups
REE4HA1
Hospitality and Tourism Experience Management, 4th semester, Haaga
CONTACT
Contact implementation
EXCH
EXCH Exchange students
Course
HOS020AS3AE

Evaluation scale

H-5

Intro

There is a great variety and diversity among the customers and their needs in hotels and restaurants, and therefore you need to do continuous development of the customer journey. In this course you will apply theory into practise and learn how to turn experiences into personalized customer journeys, sustainable and profitable business opportunities.

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