Managing Customer Experience in Hotels and Restaurants (5 cr)

Code: HOS020AS3AE-3003

Basic information of implementation


Enrollment
03.06.2024 - 18.10.2024
Enrolment for the implementation has ended.
Timing
21.10.2024 - 13.12.2024
Implementation has ended.
ECTS Credits
5 cr
Campus
Haaga Campus
Teaching languages
English
Seats
15 - 50
Degree programmes
EXPER Hospitality and Tourism Experience Management
Teachers
Jaana Laaksonen
Markus Kauppinen
Groups
REE4HA1
Hospitality and Tourism Experience Management, 4th semester, Haaga
3AMK
3AMK
REE4PC1
Sustainable Tourism and Event Management, 4th semester, Porvoo
EXCH
EXCH Exchange students
ONLINE
Online implementation
Course
HOS020AS3AE

Evaluation scale

H-5

Schedule

When the implementation type of the course is contact, online or blended it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25%, your grade will be lowered by one. If you are absent more than 50%, the course is failed.

Intro

There is a great variety and diversity among the customers and their needs in hotels and restaurants, and therefore you need to do continuous development of the customer journey. In this course you will apply theory into practise and learn how to turn experiences into personalized customer journeys, sustainable and profitable business opportunities.

Materials

Materials will be provided in Moodle in the beginning of the course.

Teaching methods and instruction

This is a online course with 6 online lessons per week (Autumn 2024, period 2)

Go back to top of page