Managing Customer Experience in Hotels and Restaurants (5 cr)
Code: HOS020AS3AE-3003
Basic information of implementation
- Enrollment
- 03.06.2024 - 18.10.2024
- Enrolment for the implementation has ended.
- Timing
- 21.10.2024 - 13.12.2024
- Implementation has ended.
- ECTS Credits
- 5 cr
- Campus
- Haaga Campus
- Teaching languages
- English
- Seats
- 15 - 50
- Degree programmes
- EXPER Hospitality and Tourism Experience Management
- Teachers
- Jaana Laaksonen
- Markus Kauppinen
- Groups
-
REE4HA1Hospitality and Tourism Experience Management, 4th semester, Haaga
-
3AMK3AMK
-
REE4PC1Sustainable Tourism and Event Management, 4th semester, Porvoo
-
EXCHEXCH Exchange students
-
ONLINEOnline implementation
- Course
- HOS020AS3AE
Evaluation scale
H-5
Schedule
When the implementation type of the course is contact, online or blended it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25%, your grade will be lowered by one. If you are absent more than 50%, the course is failed.
Intro
There is a great variety and diversity among the customers and their needs in hotels and restaurants, and therefore you need to do continuous development of the customer journey. In this course you will apply theory into practise and learn how to turn experiences into personalized customer journeys, sustainable and profitable business opportunities.
Materials
Materials will be provided in Moodle in the beginning of the course.
Teaching methods and instruction
This is a online course with 6 online lessons per week (Autumn 2024, period 2)