Managing Customer Experience in Hotels and Restaurants (5 cr)
Code: HOS020AS3AE-3001
Basic information of implementation
- Enrollment
- 02.01.2024 - 22.03.2024
- Enrolment for the implementation has ended.
- Timing
- 25.03.2024 - 17.05.2024
- Implementation has ended.
- ECTS Credits
- 5 cr
- Campus
- Haaga Campus
- Teaching languages
- English
- Seats
- 15 - 40
- Degree programmes
- EXPER Hospitality and Tourism Experience Management
- Teachers
- Anna-Liisa Aarti
- Outi Rekola
- Groups
-
REE4HA1Hospitality and Tourism Experience Management, 4th semester, Haaga
-
CONTACTContact implementation
-
EXCHEXCH Exchange students
- Course
- HOS020AS3AE
Evaluation scale
H-5
Intro
There is a great variety and diversity among the customers and their needs in hotels and restaurants, and therefore you need to do continuous development of the customer journey. In this course you will apply theory into practise and learn how to turn experiences into personalized customer journeys, sustainable and profitable business opportunities.