Effective Leadership in Modern Hospitality (5 cr)

Evaluation scale

H-5

Implementation methods, demonstration and Work&Study

The learning style of this course can be reached in following ways:
1. Lectures, videos and related assignments
2. Independent work

If you already know the contents of this course, you can show your skills. Ask the teacher of the course for more information. For more information on identifying competencies: https://www.haaga-helia.fi/fi/osaamisen-tunnistaminen-ja-work-study

Intro

Today’s changing work environment and evolving new generations require new leadership tools. This course is ideal for service business supervisors, leaders, and managers to generate an encouraging, profitable and efficient service culture with comprehensive leadership methods.? It is highly valuable to any service business manager in order to facilitate change and improve company KPIs as well as to advanced university students who wish to deepen their knowledge of modern management and leadership.

Course overview
The Hospitality Industry is a broad category of fields within the service industry that includes food & beverage service, event planning, theme parks, travel and tourism, hotels, etc. The industry uses a diverse workforce, which includes a variety of positions that may or may not have a strong educational component. Understanding this diversity and human behavior in hospitality is vital not only with the employees but also with the changing customer behavior. In this course, the participant will learn to develop organizational culture, employee experience, customer experience, and leadership. The participant will also learn to understand how change management can improve the company. The participant will be introduced to the contexts of the Experience Economy, psychological capital, DiSC® personality theory, and ADKAR change management model.