Current Trends in Service Business (5cr)

Evaluation scale

H-5

Schedule

Mon 09 Mar 17.40 – 20.30 Presentation of course, case introductions, assignments (Miquel/Luis).
Mon 16 Mar 17.40 – 20.30 Authorities class: ICAO, IATA, Eurocontrol, JAR/FAA, Civil Aviation, ACI. (Miquel/Luis).
Mon 23 Mar 17.40 – 20.30 International Conventions class: Warsaw, Chicago, Rome (Miquel/Luis).
Mon 30 Mar 17.40 – 20.30 International Conventions class: Tokyo, Montreal & Freedoms of the Air (Miquel/Luis).
Mon 06 Apr 17.40 – 20.30 Legal Framework class & class discussion over current legal cases: The Ryanair hand baggage fee legal claim case (Miquel/Luis).
Mon 20 Apr 17.40 – 20.30 Safety & Security class: DGR, Security, Safety (Miquel/Luis).
Mon 27 Apr 17.40 – 20.30 Stakeholders class: Passenger, Manufacturers, Airlines, Alliances, Airports, Ground Handling, Air Navigation (Miquel/Luis).
Mon 04 May 17.40 – 20.30 Stakeholders class: Airports, Ground Handling, Air Navigation (Miquel/Luis).
Mon 11 May 17.40 – 20.30 Student presentations of their projects (Miquel/Luis).
Mon 18 May 17.40 – 20.30 Student presentations of their projects (Miquel/Luis).

Teaching methods and instruction

Air Transport Management course.

Content
Topics to be covered in the course include Air Transport Management fundamentals such as:
• Authorities: ICAO, IATA, Eurocontrol, JAR/FAA, Civil Aviation Authorities, ACI
• Regulations & Legal Frameworks: International Conventions (Warsaw, Chicago, Rome, Tokio, Montreal, Freedoms of the air), Legal Frameworks (EC261/2004, European Laws, Others)
• Safety & Security: Dangerous Goods Regulations (DGR), Safety, Security
• Stakeholders: Passenger, Airlines, Airplane manufacturers, Airports, Alliances, Ground Handling, Air Navigation

Working life connections

The course is linked to the Master student’s own work experience and organisation insights. Guest lecturers can be invited from businesses and other organisations.

Exam dates and re-exam possibilities

No exam.

Internationality

International students and sources/materials.

Completion alternatives

If students have acquired the required competence in previous work tasks, recreational activities or on another course, they can show the competence with a demonstration and progress faster through their studies. More information and instructions for recognising and validating prior learning (RPL) are available at MyNet.

Learning assignments

The pedagogy in the implementation a mix of theory based and case-based, i.e. students are introduced to the fundamentals of each theoretical concept and then learn through a development case. Furthermore, learning takes place in contact lessons, independent studies, teamwork and when needed online-studies. Assessment of one’s own learning on E-form.