Service Design (10 cr)

Evaluation scale

H-5

Schedule

Contact days at campus:
day-1: 2.2.2024, 9-15.45
day-2: 3.2.2024, 9-15.45
day-3: 8.3.2024, 9-15.45
day-4: 9.3.2024, 9-15.45
day-5: 13.4.2024, 9-15.45
day-6: 17.5.2024, 9-15.45

Between the contact days, the work is done in 4 person groups in a weekly basis.

Implementation methods, demonstration and Work&Study

This course uses design thinking and blended learning pedagogical approaches, such as flipped classroom, supported by three main learning forms: (1) contact learning; (2) directed learning; and (3) self-directed Learning. A proportion of the course hours provide the opportunity for contact learning between students and experts (the facilitator and industry partners). Six interactive contact learning sessions are offered to participants. Contact learning takes the form of active and interactive classes (e.g. World Café, LEGO® SERIOUS PLAY®, experiential prototyping and similar interactive learning methods). Forms of directed learning used are individual and team learning activities, such as a service design project for a real-life company-client. Self-directed learning is also an important part of this course, and students are encouraged to develop the ability to learn on their own and thus to take more responsibility for setting the objectives of their study work. This course uses Moodle as the course’s virtual learning environment.

In short, this course provides:
* 48h of contact teaching/learning
* 221h of directed and self-directed learning
* 1h of the assessment of one’s own learning

Recognition of prior learning (RPL):
If students have acquired the required competences in previous work tasks, recreational activities or on another course, they can show their competences via a demonstration. The demonstration must be agreed with the course teacher. More information and instructions for recognising and validating prior learning (RPL) are available at https://www.haaga-helia.fi/en/recognition-learning Look at "Instructions to students (master)"

Intro

This service design course offers participants a multidisciplinary, collaborative, and human-centred approach that prioritizes the human experience. It emphasizes creating services that are not only useful, usable, and desirable but also effective, efficient, and distinctive. By participating in this course, you will gain the competences to address real-world business challenges through the principles and practices of service design.

Materials

Material in Moodle.

Teaching methods and instruction

The service design course has a very practical and hands-on form and requires an active approach from each participant. During the course, work is done on the company case project commissioned by the industry in teams of 4-5 students. During the contact days you will learn the theory and between the contact days you will apply it into a practice.

Moodle for the course will open at the latest 24.1.2024.

Exam dates and re-exam possibilities

n/a

Completion alternatives

n/a

Learning assignments

in group] 1. SD Process Description & Tools Evaluation [30%]
[in group] 2. Service Solution 'Book' [40%]
[in group] 3. Presentation of the Service Solution [10%]
[in group] 4. Case Study for SDN (Service Design Network) library [10%]
[individually] 5. Peer Review Report [10%]
The deliverables required for this course are natural milestones for inclusion in your schedule.

Assessment methods

The assignments are graded 1-5.