Guest Experience Management (9cr)
Code: EXP1RZ004-3003
Basic information of implementation
- Enrollment
- 02.01.2020 - 24.01.2020
- Enrolment for the implementation has ended.
- Timing
- 20.01.2020 - 30.04.2020
- Implementation has ended.
- ECTS Credits
- 9 cr
- Campus
- Haaga Campus
- Teaching languages
- English
- Seats
- 15 - 30
- Degree programmes
- HOTEM Degree Programme in Hospitality, Tourism and Experience Management
- Teachers
- Riitta Räisänen
- Riina Iloranta
- Violeta Salonen
- Groups
-
RZ17STRZ17ST HOTEM Tourism-polku 2017 aloittaneet
-
RZ17SHRZ17SH HOTEM Hospitality polku 2017 aloittaneet
-
EXCHEXCH Exchange students
-
MALTA2020KMaltan opiskelijat Haaga kevät 2020, lukkariryhmä
- Course
- EXP1RZ004
Evaluation scale
H-5
Implementation methods, demonstration and Work&Study
The learning goals of this course can be reached in the following ways:
a. Lectures and related assignments as part-time studies, full-time studies or intensive studies
b. Participation in a working life project or another project
c. Learning assignment(s)
Intro
This course focuses on the entire guest journey—from expectations and motivations to emotions and satisfaction. You’ll learn how to conceptualize experiences, conduct guest research, and apply insights to improve service delivery and customer-centric operations.