Financial Processes and Service Design (5 cr)

Evaluation scale

H-5

Implementation methods, demonstration and Work&Study

CONTACT / CONTACT BLENDED
VIRTUAL / VIRTUAL INSTRUCTED

If you have acquired the required learning outcomes, you can show your competences with a demonstration. If you have any questions, please contact the responsible teacher. More information and instructions regarding the recognition of learning: https://www.haaga-helia.fi/en/recognition-learning

Intro

This course explores how financial processes function within business environments and contribute to the overall organization. It focuses on the development of financial processes through the design of process flow charts, emphasizes the role of data quality in supporting accurate reporting and informed decision-making, and examines how emerging technologies such as Artificial Intelligence (AI) and Robotic Process Automation (RPA) drive process improvement within the finance function. Through practical case studies and collaboration in diverse international teams, the course fosters a forward-looking mindset, emphasizing the application of process management and service design methods and tools to support the continuous improvement of financial processes. Hands-on experience with SAP, one of the world’s leading ERP systems, is also included. By the end of the course, participants will be prepared to support organizations in operating more efficiently, customer-centrically and sustainably.

Learning assignments

During the course, we use an enterprise resource planning system (SAP) for case studies, and perform several process analysis from the point of view of developing processes and utilizing also service design methods.