Digital Service Design (5 cr)

Evaluation scale

H-5

Implementation methods, demonstration and Work&Study

In this course, the development of competence is based partly on independent work, where students familiarize themselves with the theories of service design, and partly on practical application in a team project.

Students will practice using service design methods and tools in a team project carried out in collaboration with a client.

The course includes four online sessions that support competence development (a kick-off meeting, two helpdesk sessions, and a showroom), as well as independent study and self-directed teamwork. The teams work on a challenge related to a digital service, chosen collectively by the team members. Self-assessment and peer assessment are included as part of the course completion.

Recognition of prior learning (RPL): If students have acquired the required competence in previous work tasks, recreational activities or on another course, they can show their competence via a demonstration. The demonstration must be agreed with the course teacher. More information and instructions for recognising and validating prior learning (RPL) are available at https://www.haaga-helia.fi/en/recognition-learning Look at "Instructions to students (master)"

Intro

By participating in the Digital Service Design course, you will gain practical skills that help you create innovative and customer-centric digital services using modern methods and tools – and stand out as a professional in a competitive landscape.

Teaching methods and instruction

In this course, you will learn to utilize and apply the principles, methods, and tools of service design in designing digital services and omnichannel customer experiences. Learning is strongly based on two components: independent work with the theories of service design, and the practical application of service design methods and tools within a multidisciplinary service design team, following the mindset of service design. The teacher does not deliver traditional lectures on service design but acts as a process facilitator and provides feedback on students' work.

During the course, students will carry out a service design project for a client they choose. The project includes both independent work and teamwork, carried out in a manner agreed upon within the team.

The course includes four guided Zoom sessions: Kick-off, Helpdesk 1, Helpdesk 2, and Showroom. In these sessions, the teacher provides guidance on progressing the project from the perspective of the service design process, methods, and tools. In addition, students will receive written feedback from the teacher at three stages of the project during the course.

Each student is expected to commit to the project according to a role and workload agreed upon within the team. As the course involves a significant amount of independent work outside of the scheduled sessions, students are expected to participate in all four common meetings. Any absences must be agreed upon in advance with the teacher.

Assessment is based on two components: the quality of the process (50%) and the final outcome (50%). In addition, self-assessment and peer assessment may influence the student’s final grade.

The core literature for the course is available as e-books from the library. Other learning materials will be published in Moodle.

There is no pre-assignment for the course. However, please note that participation requires that the student either has a basic understanding of service design or is willing to study the basics independently before the course begins.