Digital Service Design (5 cr)

Code: DIG4HM101-3010

Basic information of implementation


Enrollment
02.01.2025 - 10.01.2025
Enrolment for the implementation has ended.
Timing
13.01.2025 - 16.05.2025
Implementation has ended.
ECTS Credits
5 cr
Campus
Pasila Campus
Teaching languages
English
Seats
31 - 60
Degree programmes
ATBUM Degree Programme in Aviation and Tourism Business
LEBUM Degree Programme in Leading Business Transformation
BUTEM Degree Programme in Business Technologies
HOSBUM Degree Programme in Tourism and Hospitality Business
Teachers
Jarmo Sarkkinen
Groups
MAICTE
Information Services and Systems, Masters, Pasila
EVENING
Evening implementation
BLENDED
Blended implementation
MADIGE
Digital Business Opportunities, Masters, Pasila
EXCH
EXCH Exchange students
ONLINE
Online implementation
MAGGU
GGU OpenPath
Course
DIG4HM101

Evaluation scale

H-5

Implementation methods, demonstration and Work&Study

Learning in this course is strongly based on independent work with various service design theories, as well as applying service design methods and tools in your team's project. The majority of the work is carried out within your team, in collaboration with the client.

The course consists of 4 online lessons facilitating learning in teams (course kick off, 2 X helpdesk session and showroom) and independent studies/teamwork. Each team works on digital service related challenge (team's own choice). Self and peer assessment is included.

Recognition of prior learning (RPL): If students have acquired the required competence in previous work tasks, recreational activities or on another course, they can present their competence via a demonstration. The demonstration must be agreed with the course teacher. More information and instructions for recognising and validating prior learning (RPL) are available at https://www.haaga-helia.fi/en/recognition-learning Look at "Instructions to students (master)"

Intro

Learn how to design omni-channel service solutions using the Lean Service Creation method in a multidisciplinary and self-directed team!

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