Digital Service Design (5cr)

Evaluation scale

H-5

Implementation methods, demonstration and Work&Study

Implementation method: CONTACT / CONTACT BLENDED
Descriptions of implementation methods can be found in Haaga-Helia's website: https://www.haaga-helia.fi/en/implementation-types

You can complete the course unit by demonstrating or by Work&Study even if the course unit doesn't have DEMO or WORKSTUDY implementations.
More information about recognition of learning at Haaga-Helia's website: https://www.haaga-helia.fi/en/career-planning/recognition-learning

Brief description about the demonstration assignment: you are requested to demonstrate and discuss a case where you participated in your previous experience. Contact your teacher for more detailed information.

Intro

In today’s digital economy, designing services that are user-centered, efficient, and innovative is essential for business success. This course introduces you to the principles and practices of digital service design, combining elements from design thinking, user experience (UX), business strategy, and technology.
You will learn how to identify user needs, map service journeys, prototype digital solutions, and evaluate service performance. Through case studies, hands-on projects, and collaborative exercises, you will gain practical skills in designing digital services that deliver value to both users and organizations.
By the end of the course, you will be able to apply service design methodologies to real-world challenges and contribute to the development of impactful digital services in various sectors.