Customer Experience in Aviation Business Models (5cr)

Evaluation scale

H-5

Schedule

Sessions on Wednesdays 12-16
Kick-off week 34
Company visits week 40, 44 and 48
Financial reporting study final session week 42
Book-keeping assignment report deadline week 44
Analysis case exam week 50
Company visit report deadline week 50

Implementation methods, demonstration and Work&Study

Inquiry learning
Project (business plan, developmental project)
Peer-to-peer learning (online teams)
Company case studies and visits
Gamification/simulation
Tutorials, online lectures and workshops
Independent study and teamwork
The assessment of one’s own learning

Recognising and validating prior learning (RPL)
If students have acquired the required competence in previous work tasks, recreational activities or on another module or course, they can show the competence with a demonstration and progress faster through their studies. More information and instructions for recognising and validating prior learning (RPL) are available at MyNet.

Materials

DETAILS UPDATED LATER
Text books and peer reviewed articles on the content topics
Online tutorials, e-books and online sources
Companies’ web-portals
Relevant media, news agencies, quality press, etc.
Exercises, tests
Instructors’ own materials, materials produced by students.

Teaching methods and instruction

Inquiry learning
Project (developmental project)
Peer-to-peer learning
Company case studies and visits
Gamification/simulation
Tutorials, online lectures and workshops
Independent study and teamwork
The assessment of one’s own learning

Working life connections

Company visits
Commissioned projects

Exam dates and re-exam possibilities

By personal appointment

Internationality

An international student team
Visits to international companies
Possibility to run project with international clients

Completion alternatives

By agreement

Recognising and validating prior learning (RPL)
If students have acquired the required competence in previous work tasks, recreational activities or on another module or course, they can show the competence with a demonstration and progress faster through their studies. More information and instructions for recognising and validating prior learning (RPL) are available at MyNet.

Learning assignments

Accounting study / reading circle
Company visits
Financial accounting / book-keeping exercise
Analysis case exam
Developing sales project report

Assessment methods

Assessment of team and individual work
Self and peer assessment of team work