Students can contribute to organising this seminar as part of their studies / Work Based Project course (3 ECTS) by joining the event's customer service team.
After having participated in this Work Based Project course, the student will be able to:
- contribute to the customer experience of a large-scale international event through various customer service functions
- demonstrate skills to create an excellent and unique customer experience as part of a team.
- comprehend the elements and rules of teamwork as well as team building practices.
- perform customer service in English

The project consists of face-to-face interviews held in English, three four-hour tailored training sessions; joint sessions & dedicated training for specific task(s) before the event, onsite rehearsal before the event, participating the actual two day event in various roles (customer service functions include e.g. Check-in, Cloakroom, Roaming Customer Service, Seminar Hall, First Class Services & First Class Shuttle and Speaker Services) and wrap-up, feedback session and a reflection report after the event.

This work based learning project is organized once a year in co-operation with the Nordic Business Forum organization.

By pre-signing up you will receive more information later on how to apply to the course. Nordic Business Forum will arrange an application process for students interested in this opportunity. The online application opens around mid-August 2023 and the online application link and more information will be sent via email to all who’ve pre-signed up.

Pasila Campus

English

01.08.2023 - 17.11.2023

01.08.2023 - 01.08.2023

• CONTACT
• 3AMK

Eeva Särkilahti

15 - 250

This project is assessed approved/failed, based on student’s participation in all training sessions, onsite preparations and rehearsals, the actual event days (2), the feedback session after the event and completing feedback survey and a report reflecting the learning process after the project.

INTBBA International Business

0.00 cr

0.00 cr