Is able to lead a diverse team and appreciate diversity. Is able to apply a coaching approach and interactivity in individual and team leadership and in supporting development. Is able to communicate in a dialogic manner and involve personnel in decision-making and work community development. Recognizes the importance of emotions and atmosphere in the activities of the work community. Knows and wants to develop themselves and their personnel.
Contents
- Self-leadership skills
- The supervisor's duties at different stages of the employment relationship's life cycle
- Managing a diverse and prosperous team
- Coaching and interactive leadership
- Managing well-being at work
- The impact of personnel experience on customer experience
Assessment criteria
Assessment criteria - grade 1
When the implementation type of the course is CONTACT, ONLINE or BLENDED it is required that the student is present during those teaching hours that are marked in the study schedule. If you are absent more than 25 %, your grade will be lowered by one. If you are absent more than 50 %, the course is failed.
Knows and understands the importance of coaching leadership and interaction in the management and well-being of diverse teams.
Assessment criteria - grade 3
Can apply the methods of coaching and interactive management in managing diverse teams and supporting well-being.
Assessment criteria - grade 5
Is able to analyze and develop diverse teams and their well-being using coaching and participatory methods.
Learning material and recommended literature
Will be announced at the beginning of the course.
Teaching language
English
Timing
14.08.2023 - 26.07.2024
Enrollment
20.11.2023 - 20.11.2023
Groups
DEMO
Teachers
Susanna Perikangas, Nina Vallin
Seats
1 - 40
Degree Programme
EXPER Hospitality and Tourism Experience Management