Is able to lead a diverse team and appreciate diversity. Is able to apply a coaching approach and interactivity in individual and team leadership and in supporting development. Is able to communicate in a dialogic manner and involve personnel in decision-making and work community development. Recognizes the importance of emotions and atmosphere in the activities of the work community. Knows and wants to develop themselves and their personnel.
Contents
- Self-leadership skills
- The supervisor's duties at different stages of the employment relationship's life cycle
- Managing a diverse and prosperous team
- Coaching and interactive leadership
- Managing well-being at work
- The impact of personnel experience on customer experience
Assessment criteria
Assessment criteria - grade 1
Knows and understands the importance of coaching leadership and interaction in the management and well-being of diverse teams.
Assessment criteria - grade 3
Can apply the methods of coaching and interactive management in managing diverse teams and supporting well-being.
Assessment criteria - grade 5
Is able to analyze and develop diverse teams and their well-being using coaching and participatory methods.
Learning material and recommended literature
Will be announced at the beginning of the course.
Teaching language
English
Timing
14.08.2023 - 26.07.2024
Enrollment
20.11.2023 - 20.11.2023
Groups
DEMO
Teachers
Susanna Perikangas, Nina Vallin
Seats
1 - 40
Degree Programme
EXPER Hospitality and Tourism Experience Management