Communicating with Impact - Study guide

The main focus in this course is about developing one's emotional intelligence and interpersonal communication competences. After completing the course
- the student has gained self awareness and self confidence
- the student can communicate in a goal-oriented way to influence and make an impact on others.
- the student can formulate and express opinions and arguments and deliver “elevator pitches” and similar speeches
- the student is able to modify own communication according to situation and objectives and the people he/she is communicating with
- the student is able to apply argumentation techniques and vocabulary when expressing their opinions

Effective Communication in Organizations COM1LE101 and Professional Writing Skills ENG1LE101

Impact and Influence
- Listening
- Communication as a Competence
- Emotional Intelligence
- Conflict Management
- Interpersonal and nonverbal communication
- Presentations skills
- Speech writing
- Communicating effectively across cultures
- Confidence and self-esteem

Student can describe how communications can be used to influence attitudes, images and perception and is able to present own ideas both verbally and in writing.

In addition to achieving the competences and skills for Grade 1, the student can communicate to influence and make an impact on others. He /she can formulate and express opinions and arguments and deliver “elevator pitches” and similar speeches and plan his/her communication purposefully.

In addition to achieving the mentioned competences and skills for Grade 3, the student can formulate and express opinions and arguments and deliver “elevator pitches” and similar speeches in an effective and persuasive way.
He /she also makes consistent and active contribution to his/her studying and demonstrates high level of activeness and motivation in completing tasks and assignments.

This course is all about developing yourself and it requires independent and self-managing approach:
- Pre-assignment (in some implementations) helps set individual learning focus
- The more effort you make, the more you learn

But students work as a group:
- Supporting each other
- Being responsible for creating a motivating and psychologically safe atmosphere in which studying takes place

Course content:

Skills for virtual communication
Communication theory-emotional intelligence
Interpersonal Communication-Human to Human approach
Listening and Feedback
Language for conflict management and sensitive dialogue
Persuasive Communication
Art of Debate

Learning material provided by lecturer.

Course material and topics translate into working life situations, abilities and know-how.

Pasila Campus

Information provided in Moodle.

English

Internationality is provided by both course content and makeup of students in the class.

22.08.2022 - 16.12.2022

Information provided in Moodle.

13.06.2022 - 19.08.2022

Detailed information provided in Moodle.

LE3B
LE3A
CONTACT
EXCH

Alternative learning methods such as AHOT and prior working experience can be included in asssessment of student.

Wallace Reynolds

15 - 40

Information discussed in Moodle.

MUBBA Degree Programme for Multilingual Management Assistants, SEBBA Degree Programme in Business Service Solutions and Languages

H-5