ICT Management Best Practices (5 cr)

Evaluation scale

H-5

Schedule

Lectures between 26.8 and 2.12.

Implementation methods, demonstration and Work&Study

Depending on the implementation, learning takes place in contact lessons, independent studies, teamwork and online-studies. The course includes the assessment of one’s own learning.

The remote learning sessions will be based on e-learning assignments. Students will build their own course portfolio by utilising their own experience and course material.

Recognition of prior learning (RPL)
If students have acquired the required competence in previous work tasks, recreational activities or on another course, they can show their competence via a demonstration. The demonstration must be agreed with the course teacher. More information and instructions for recognising and validating prior learning (RPL) are available at https://www.haaga-helia.fi/en/recognition-learning Look at "Instructions to students (master)" The student prepares a report and presentation about an ICT management best practice case to which s/he has made a substantial contribution.

Intro

After this course student will have a good understanding of different frameworks and methods that are being largely used in companies. The course will have visiting speakers from different organisations sharing their methods and practices when developing and maintaining ICT systems.

Materials

Material based on topical articles and books. Business Technology standard

Teaching methods and instruction

The course consists of 5 classroom lectures and individual assignments (essays on given topics). Four visiting professionals will share their insight and experience in ICT Service Management during the course.

Working life connections

Visiting speakers from different organisations.

Exam dates and re-exam possibilities

No exam

Internationality

Visiting speakers come from international companies

Completion alternatives

RPL, previous studies or personal working experience to be presented to other students

Learning assignments

Pre-assignment on students own working place
Assignment on cutting ICT costs
Assignment to compare and evaluate different frameworks and methods
Assignments based visiting speakers presentations
Self reflection

Assessment methods

Course grade is based in weighted average of assignments