•   ICT Applications for Business 1 TOO2LE201-3005 16.01.2023-17.03.2023  5   (LE6AB, ...) +-
    Learning objectives
    She/he understands the role of enterprise resource planning (ERP) and customer relationship management (CRM) software in an organization.
    She/he has command of key ERP and CRM concepts and makes use of basic business processes (order-to-cash, procure-to-pay, manufacturing, sales)
    She/he can depict business processes using MS Visio
    She/he has good time management skills and completes assignments on time.
    Starting level and linkage with other courses
    Business Environment and the Assistant's Work, Office Applications 1 and 2, Business Processes
    Contents
    Depicting business processes with Microsoft Visio
    Competing order-to-cash, procure-to-pay and manufacturing business processing with ERP software (Microsoft NAV)
    Entry & update of leads, opportunities, quotes, orders in CRM system
    Sales pipeline and sales process in CRM
    Basic marketing features in CRM
    Assessment criteria
    Assessment criteria - grade 1
    She/he understands the role of enterprise resource planning (ERP) and customer relationship management (CRM) software in an organization.
    She/he has command of some concepts but lacks full understanding of how the ERP and CRM applications work.
    She/he can satisfactorily depict business processes using MS Visio but is not able to solve more demanding tasks independently.
    She/he has challenges on working according to schedule
    Assessment criteria - grade 3
    She/he has command of key ERP and CRM concepts and makes use of basic functionalities with purpose.
    She/he has good time management skills and completes assignments on time.
    Assessment criteria - grade 5
    She/he has command of key ERP and CRM concepts, has a solid grasp of software functionalities and knows how to apply them in practice.
    She/he has strong skills and can independently use the applications to find new solutions.
    She/he has excellent time management and group working skills and completes assignments on time.
    Further information
    The course is offered only in spring semesters. 
    Teaching methods and instruction

    Weekly practical assignments on Visio, NAV and Salesforce.

    IMPORTANT!
    Visio and NAV ERP assignments require access to Haaga-Helia network with VDI desktop. PLEASE MAKE SURE WELL BEFORE THE COURSE START, THAT YOU ARE ABLE TO USE HAAGA-HELIA VDI-DESKTOP WITH YOUR COMPUTER.
    More information on the installation available at
    https://www.haaga-helia.fi/en/remote-access

    Learning material and recommended literature

    Available in Moodle

    Campus

    Pasila Campus

    Exam dates and re-exam possibilities

    NAV and Visio exam on March 1, 2023
    Re-exam in April 12, 2023. Enroll by emailing to course teacher.

    Teaching language

    English

    Timing

    16.01.2023 - 17.03.2023

    Learning assignments

    Weekly course assigments which require working Haaga-Helia VDI-desktop. Students are responsible installing VDI on their computer before the course start. Details in Moodle.

    Enrollment

    02.01.2023 - 13.01.2023

    Groups
    • LE6AB
    • LE4B
    • LE4A
    • VIRTUAL
    Teachers

    Heli Lankinen

    Seats

    15 - 40

    Degree Programme

    MUBBA Degree Programme for Multilingual Management Assistants, SEBBA Degree Programme in Business Service Solutions and Languages

    R&D proportion

    0.00 cr

    Virtual proportion

    5.00 cr

    Evaluation scale

    H-5