Customer Competence in Aviation Business 2 (5 cr)
Code: SAL1AB102-3004
Basic information of implementation
- Enrollment
- 14.06.2021 - 20.08.2021
- Enrolment for the implementation has ended.
- Timing
- 23.08.2021 - 17.12.2021
- Implementation has ended.
- ECTS Credits
- 5 cr
- Campus
- Porvoo Campus
- Teaching languages
- English
- Seats
- 15 - 40
- Degree programmes
- ABBA Degree Programme in Aviation Business
- Teachers
- Jemina Kinnari
- Groups
-
AB2Aviation Business 2nd semester (ABBA)
-
CONTACTContact implementation
- Course
- SAL1AB102
Evaluation scale
H-5
Schedule
Wednesdays 10.00- 11.30 and Fridays 8.15-9.45
Implementation methods, demonstration and Work&Study
All competences are implemented in learning activities jointly with other modules. The methods used in the learning activities are e.g.:
Inquiry learning
Peer-to-peer learning
Tutorials
Debates
Study tours and company visits
Lectures and workshops
Independent study and teamwork
The assessment of one’s own learning
Materials
Books on the content topics
E-books and online articles
Companies’ web-portals
Industry related reports and statistics
Relevant media, news agencies, quality press, etc.
Social networking tools
Teaching methods and instruction
Online and contact teaching
Working life connections
When applicable company visits, guest lecturers and workshops in cooperation with different companies and organisations. Commissions from industry partners.
Internationality
Possibility to work with international team and international lectures. Guest lecturers from international organisations and partner universities. International learning materials.
Completion alternatives
If students have acquired the required competence in previous work tasks, recreational activities or on another course, they can show the competence with a demonstration and progress faster through their studies. More information and instructions for recognising and validating prior learning (RPL) are available at MyNet.
Learning by using the work-based learning method “Work&Study” according to a plan that shows how the learning goals of the course can be obtained through the student’s work or hobby. More information from responsible teachers or academic advisors.
Learning assignments
Individual assignment
Group project
Other relevant learning tasks
Assessment methods
ASSESSMENT CRITERIA
Assessment criteria - grade 1
The student knows how to find and maintain customers by choosing and using research and development methods when aided and guided by others. S/he has difficulties in evaluating different customer types and changing communication accordingly. S/he has a limited ability to recognise and follow customer needs as well as focus on customer experience. The student is able to use different sales and marketing communication channels only with assistance. S/he is able to display only a poor level of customer orientation. The student participates in the project planning, implementation and evaluation with a minimal input. The student is able to operate only when the task and instructions are given and when s/he is aided by other students and the supervisors.
Assessment criteria - grade 3
The student can find and maintain customers by choosing and using relevant research and development methods. S/he is able to evaluate customer types and change communication accordingly. S/he can recognise and follow customer needs as well as focus on customer experience. The student has a rather good ability to use different sales and marketing communication channels. S/he is able display some level of customer orientation. The student participates in the project planning, implementation and evaluation independently and makes use of the advise available. The student is able to operate when the task and instructions are given.
Assessment criteria - grade 5
The student can find and maintain customers by choosing and using relevant research and development methods. S/he is able to evaluate customer types and change communication accordingly. S/he can recognise and follow customer needs as well as focus on customer experience. S/he is able to use different sales and marketing communication channels. The student participates proactively and with goal-orientation in the project planning, implementation and evaluation. The student displays excellent customer oriented mindset and is able to develop business in a responsible manner.